Member Concierge & Programs Sign-Up Specialist
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Qualifications
- High school diploma or GED required.
- Minimum of one year experience as a concierge caregiver or desk attendant.
- Excellent customer service skills required.
- Ability to operate a keyboard and basic computer tasks.
Responsibilities
- Greet members and guests and manage check-in/registration.
- Schedule and reserve courts and programs.
- Handle POS transactions and cash handling as needed.
- Answer phones, page, and assist with messages.
- Maintain knowledge of current club programs and activities.
- Assist with training peers on POS and concierge tasks.
Skills
Education
Tools
Job description
Friday 8:30 am - 6:00 pm, Saturday and Sunday 9:00 am - 3:00 pm
Positions Location: East Lansing, MI
General Purpose of Job:
Concierge is the lead on the Concierge Desk at the MAC. Their main purpose is to sign members and guests up for programming for all programs the MAC offers.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Greeting each Members and Guests
- Accept ownership and responsibility
- Maintain knowledge on current club programs
- Scheduling/reserving courts
- Sign-up for program registration
- Problem solving
- POS Transactions
- Answering phones, paging, and placing calls to VM
- Great Customer service for both members and guests.
- In depth knowledge of Club Automation software at the MAC
- Handles POS daily
- Assists with POS and Concierge desk training to Caregivers.
- CPR
- First Aid
- Work Experience
- Minimum one year experience as a concierge caregiver or desk attendant.
- High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program
- Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.
- Must have great customer service skills and ability to communicate well with people.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Service/Support/Skilled Maintenance
- Shift Days Degree Type / Education Level High School / GED Status Part-time Non-Benefit Eligible Facility Michigan Athletic Club Experience Level New Grad
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