Member Concierge & Onboarding Specialist

24 Hour Fitness USA, LLC; Issaquah (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Paid time off

Medical and dental coverage

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC in Issaquah is seeking a Member Services Associate to welcome new members and guide them as they start their fitness journey. You will listen to goals, recommend personalized solutions, and deliver a friendly, inclusive experience.

You must have at least 1 year of experience in retail or fitness sales, CPR/AED certification within 60 days, and be available full-time including weekends. This role emphasizes genuine service and community focus.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, and open-mindedness.
• Self-motivated and passionate about helping others.
• Strong service mentality and desire to deliver exceptional member experiences.
• Flexible full-time availability across weekdays, weekends, and holidays.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and connecting members with appropriate resources.
• Keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming sales and service experience to all guests and members, inspiring them to take the right next steps in pursuing their fitness goals.
• Support an exceptional new member onboarding experience to connect members to fitness offerings.

Skills

Authenticity

Self-motivation

Goal orientation

Growth mindset

Service mindset

Retail sales

CPR AED cert

Job description

24 Hour Fitness USA, LLC in Issaquah is seeking a Member Services Associate to welcome new members and guide them as they start their fitness journey. You will listen to goals, recommend personalized solutions, and deliver a friendly, inclusive experience.

You must have at least 1 year of experience in retail or fitness sales, CPR/AED certification within 60 days, and be available full-time including weekends. This role emphasizes genuine service and community focus.