Member Concierge & Clinical Operations

The Maximum Life; Miami (FL); On-site; USD 37,000 - 44,000; Full time

Job summary

The Maximum Life is seeking a dedicated Member Concierge & Clinical Operations professional to welcome guests, coordinate schedules, and manage front-desk inquiries at our Miami, FL location. You will support clinicians and care teams by maintaining orderly records and ensuring a smooth, high-touch member experience.

This full-time, on-site role requires strong communication, empathy, and discretion, with experience in healthcare, wellness, or luxury service preferred; bilingual English-Spanish

Qualifications

• Concierge Services and Reservations skills to manage member bookings, special requests, and personalized experiences.
• Strong Communication skills, both written and verbal, to interact effectively with members, clinicians, and partners.
• Experience with Receptionist Duties, including greeting members, managing check-in/check-out, and handling multi-channel inquiries.
• Customer Service skills with a focus on empathy, professionalism, and problem-solving in a high-touch environment.
• Prior experience in healthcare, wellness, hospitality, or luxury service settings is beneficial.
• Comfort with scheduling systems, electronic records, and basic office software (e.g., EMR, CRM, calendar tools).
• Ability to maintain confidentiality, adhere to privacy regulations, and support clinical workflows with attention to detail.
• Availability to work on-site full time in Miami, FL, with a flexible, proactive, and team-oriented mindset.
• Fluent in English; Spanish is a strong plus

Responsibilities

• Greet and check in guests; coordinate schedules and reservations for clinical visits and wellness services.
• Collaborate with clinical staff to support daily operations and maintain accurate records.
• Handle phone, email, and in-person inquiries to provide clear information and a welcoming experience.
• Resolve member concerns and contribute to an elevated member experience.

Skills

Concierge services

Communication skills

Reception duties

Customer service

Healthcare experience

Scheduling systems

EMR/CRM tools

Privacy/confidentiality

On-site availability

English fluency

Spanish a plus

Tools

EMR software

CRM software

Job description

Company Description

The Maximum Life is a longevity practice focused on precision diagnostics, targeted interventions, and deeply personalized care. The team integrates medical expertise with an understanding of each member’s goals, biology, daily rhythms, relationships, and inner life practices. This holistic approach aims to extend healthspan, enhance performance, and improve overall quality of life. Prospective team members join a mission-driven environment that values empathy, curiosity, and excellence in modern, preventive medicine.

Role Description

The Member Concierge & Clinical Operations role is a full-time, on-site position based in Miami, FL. This role supports members throughout their journey, including greeting and checking in guests, coordinating schedules, and managing reservations for clinical visits, diagnostics, and wellness services. The position involves handling phone, email, and in-person inquiries, providing clear and timely information, and ensuring a welcoming, organized experience at the front desk. The individual will collaborate closely with clinical staff to support daily operations, maintain accurate records, and facilitate smooth workflows. Responsibilities also include resolving member concerns, coordinating follow-up communications, and contributing to an elevated member experience that reflects the practice’s high-touch, personalized care model.

Qualifications

• Concierge Services and Reservations skills to manage member bookings, special requests, and personalized experiences.
• Strong Communication skills, both written and verbal, to interact effectively with members, clinicians, and partners.
• Experience with Receptionist Duties, including greeting members, managing check-in/check-out, and handling multi-channel inquiries.
• Customer Service skills with a focus on empathy, professionalism, and problem-solving in a high-touch environment.
• Prior experience in healthcare, wellness, hospitality, or luxury service settings is beneficial.
• Comfort with scheduling systems, electronic records, and basic office software (e.g., EMR, CRM, calendar tools).
• Ability to maintain confidentiality, adhere to privacy regulations, and support clinical workflows with attention to detail.
• Availability to work on-site full time in Miami, FL, with a flexible, proactive, and team-oriented mindset.
• Fluent in English; Spanish is a strong plus

Compensation

$27–$32 per hour, based on experience.

If you genuinely enjoy caring for people while keeping a complex operation beautifully organized, we would love to hear from you.