Concierge Care Coordinator

Marquis MD; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

21 paid days off

FSA and HSA options

Medical, dental, vision, disability, &

401(k) with employer match

Job summary

Marquis MD, a premier concierge medical practice in Boca Raton, FL, seeks a Concierge Client Care Coordinator/Patient Advocate to elevate the patient experience. You will manage scheduling, referrals, insurance matters, and member communications to ensure seamless care across the patient journey.

You thrive in service-focused, detail-driven environments, delivering personalized care with discretion, empathy, and professionalism while upholding Marquis MD values.

Qualifications

• Bachelor's degree or equivalent in healthcare.
• Experience in patient services, concierge medicine, or similar healthcare environments.
• Strong organizational skills with exceptional attention to detail.
• Outstanding verbal and written communication skills.
• Proven ability to manage sensitive information discreetly and professionally.
• High level of emotional intelligence, adaptability, and poise under pressure.

Responsibilities

• Serve as the primary contact for members, ensuring timely communication, responsiveness, and exceptional service at every touchpoint.
• Coordinate appointments, referrals, and follow-ups to ensure continuity of care.
• Anticipate patient needs, preferences, and expectations, delivering an experience that feels personalized and effortless.
• Handle interactions with professionalism, empathy, and discretion, maintaining complete confidentiality.
• Represent the Marquis MD brand through polished communication, appearance, and demeanor.
• Manage daily scheduling of physicians and patient appointments to optimize flow and same-day access.
• Track and coordinate lab work, imaging, and specialty referrals, confirming results are received and reviewed promptly.
• Support membership renewals, onboarding, and engagement efforts across all tiers.
• Maintain accurate and organized documentation to ensure operational efficiency and compliance.
• Collaborate with clinical, administrative, and leadership teams to uphold high standards of care and service.

Skills

Organizational skills

Communication

Emotional intelligence

Discretion

Adaptability

Teamwork

Education

Bachelor's degree or equivalent in healthcare

Job description

Concierge Client Care Coordinator/Patient Advocate - Marquis MD Concierge Medical Practice
Boca Raton, FL

Elevate the Patient Experience in a Premier Concierge Medical Practice

Marquis MD is a concierge medical practice built around relationships, not rushed appointments that meet quotas. We are redefining the doctor-patient relationship. Central to our care model are Concierge Care Coordinators who manage the patient journey through scheduling, membership services, communication, and more.

Position Overview

Our Concierge Care Coordinator acts as personal healthcare advocate to a defined group of member patients. From scheduling appointments, handling insurance matters, managing prescriptions, and coordinating specialist referrals, the Concierge Care Coordinator ensures that every aspect of a patient's healthcare journey is seamless and stress-free. This position is ideal for someone who thrives in a service-focused, detail-driven environment where personalized care and precision intersect.

Core Responsibilities

Patient Experience and Relationship Management

• Serve as the primary contact for members, ensuring timely communication, responsiveness, and exceptional service at every touchpoint.
• Coordinate appointments, referrals, and follow-ups to ensure continuity of care.
• Anticipate patient needs, preferences, and expectations, delivering an experience that feels personalized and effortless.
• Handle all interactions with professionalism, empathy, and discretion, maintaining complete confidentiality.
• Represent the Marquis MD brand through polished communication, appearance, and demeanor.

Operational Coordination

• Manage the daily scheduling of physicians and patient appointments to optimize flow and ensure same-day access for members.
• Track and coordinate lab work, imaging, and specialty referrals, confirming results are received and reviewed promptly.
• Support membership renewals, onboarding, and engagement efforts across all tiers.
• Maintain accurate and organized documentation to ensure operational efficiency and compliance.
• Collaborate with clinical, administrative, and leadership teams to uphold the highest standards of care and service delivery.

Communication and Support

• Serve as a trusted bridge between patients and providers, ensuring clarity, consistency, and empathy in every exchange.
• Proactively follow up on patient inquiries, test results, and treatment plans.
• Assist with patient education materials, care reminders, and personalized outreach.
• Escalate urgent concerns appropriately while maintaining a calm, solution-oriented approach.

Concierge Client Care Coordinator/Patient Advocate - Marquis MD Concierge Medical Practice
Boca Raton, FL

Elevate the Patient Experience in a Premier Concierge Medical Practice

Marquis MD is a concierge medical practice built around relationships, not rushed appointments that meet quotas. We are redefining the doctor-patient relationship. Central to our care model are Concierge Care Coordinators who manage the patient journey through scheduling, membership services, communication, and more.

Position Overview

Our Concierge Care Coordinator acts as personal healthcare advocate to a defined group of member patients. From scheduling appointments, handling insurance matters, managing prescriptions, and coordinating specialist referrals, the Concierge Care Coordinator ensures that every aspect of a patient's healthcare journey is seamless and stress-free. This position is ideal for someone who thrives in a service-focused, detail-driven environment where personalized care and precision intersect.

Core Responsibilities

Patient Experience and Relationship Management

• Serve as the primary contact for members, ensuring timely communication, responsiveness, and exceptional service at every touchpoint.
• Coordinate appointments, referrals, and follow-ups to ensure continuity of care.
• Anticipate patient needs, preferences, and expectations, delivering an experience that feels personalized and effortless.
• Handle all interactions with professionalism, empathy, and discretion, maintaining complete confidentiality.
• Represent the Marquis MD brand through polished communication, appearance, and demeanor.

Operational Coordination

• Manage the daily scheduling of physicians and patient appointments to optimize flow and ensure same-day access for members.
• Track and coordinate lab work, imaging, and specialty referrals, confirming results are received and reviewed promptly.
• Support membership renewals, onboarding, and engagement efforts across all tiers.
• Maintain accurate and organized documentation to ensure operational efficiency and compliance.
• Collaborate with clinical, administrative, and leadership teams to uphold the highest standards of care and service delivery.

Communication and Support

• Serve as a trusted bridge between patients and providers, ensuring clarity, consistency, and empathy in every exchange.
• Proactively follow up on patient inquiries, test results, and treatment plans.
• Assist with patient education materials, care reminders, and personalized outreach.
• Escalate urgent concerns appropriately while maintaining a calm, solution-oriented approach.

Requirements

Qualifications

• Bachelor's degree or equivalent experience in healthcare.
• Experience in patient services, concierge medicine, or similar healthcare environments.
• Strong organizational skills with exceptional attention to detail.
• Outstanding verbal and written communication skills.
• Proven ability to manage sensitive information discretion and professionalism.
• High level of emotional intelligence, adaptability, and poise under pressure.

Key Attributes

• Naturally polished and patient-focused with a genuine passion for service excellence.
• Calm, confident, and composed in fast-paced or complex situations.
• A team player who thrives on collaboration and mutual respect.
• Able to think ahead, anticipate needs, and remove friction from the patient journey.
• Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

At Marquis MD, we believe healthcare should be personal, seamless, and built on trust. If you are a service-minded professional who takes pride in precision, discretion, and meaningful relationships, we invite you to bring your expertise to a practice where excellence is the standard and patients are truly known.

Marquis MD participates in the U.S. Department of Homeland Security E-Verify program.

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