Pool Attendant (Part-TIme)

The Polo Club of Boca Raton; Boca Raton (FL); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

The Polo Club of Boca Raton in Boca Raton, FL invites applications for a guest services attendant. You will greet members and guests with a smile, assist with locker rooms, pool deck, and spa areas, and ensure amenities are stocked and clean throughout shifts.

This entry-level role requires strong customer service, reliable attendance, and the ability to follow written and verbal instructions. A First Aid/CPR/AED certification is preferred and the club environment is fast-paced and professional.

Qualifications

• Requires excellent customer service skills.
• Ability to communicate well in English, both written and spoken.
• High school diploma or equivalent; or up to one month related experience or training.

Responsibilities

• Greets members and guests to make them feel welcome.
• Records hourly traffic flow count.
• Maintains sport court and locker rooms for cleanliness and comfort.
• Processes member and guest check-in/check-out procedures, including item accounting.
• Assists with pool deck, chairs, umbrellas and closing duties.
• Ensures amenities are stocked and refills products as necessary.

Skills

Customer service

English communication

Multi-tasking

Teamwork

Education

High school diploma/GED

Tools

Word processing

Club software

Job description

Job Details

Job Location: Boca Raton, FL 33496

Summary

Provides service to members and guests with a smile and safe amenities to ensure member satisfaction.

Essential Duties and Responsibilities

• Greets members and guests to make them feel welcome.
• Records hourly traffic flow count.
• Maintains sport court.
• Issues locker keys and robes, and contacts members if necessary regarding missing locker keys.
• Maintains and monitors spa and locker room areas for cleanliness, orderliness and comfort of members and guests.
• Cleans and organizes counter, mirrors and showers and conducts monthly inventory.
• Changes out plastic covers on toilet seats and batteries when necessary.
• Processes member and guest check in and out procedures, including accounting for items that were checked out by members and guests.
• Follows proper procedures for closing and opening for the locker rooms.
• Monitors pool deck and locker rooms to ensure clean linens are available and collect used towels.
• Assists members and lifeguards with chairs and/or umbrellas.
• Responsible for assisting in cleaning and straightening pool deck and closing.
• Ensures that the amenities on the counter, in the showers and in the restrooms are filled and refills products as necessary.
• Reports to shift on time, in proper uniform and wears name tag.
• Completes incident and/or lost and found forms if necessary.
• Communicates with members, co-workers, management and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the Pool Complex Coordinator.

Knowledge, Skills and Abilities

• Requires a working knowledge of Spa facilities, Spa treatments and Family Resort Complex.
• Requires excellent customer service skills.
• Previous club experience is preferred.
• Ability to verbally communicate well in English and in writing.
• Ability to understand and carry out verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers and members.
• Must be able to multi-task and work in a fast paced environment.

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalent (GED); or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to communicate well in English.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information on a one-on-one basis to members and guests.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software and Club software.

Certificates, Licenses, Registrations

• First Aid, CPR and AED certification.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

The employee is occasionally required to stand; walk; sit and stoop, kneel, or crouch.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.