Member Community & Engagement Manager

Worldviatravel; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Holidays

Birthday/Anniversary Time Off

Professional development

Travel perks

Collaborative work environment

Job summary

WorldVia Travel Network is seeking a Community Manager to steward its Member Hubs and communities, ensuring active, welcoming, and on-brand engagement across private groups, live events, and WorldVia.PRO. The role emphasizes programming, content, and consistent member interaction to drive value and growth.

The ideal candidate communicates warmly, thrives on live formats, and brings strong organizational skills to maintain participation and recognition programs for members in the travel advisor

Qualifications

• Experience in community management or online communities.
• Strong written voice and comfort on live streams.
• Excellent organizational skills and ability to track participation and milestones.
• Self-directed, proactive approach to maintaining on-brand spaces.
• Familiarity with travel advisor or membership-based businesses is a plus.
• Willingness to travel up to 30% for events.

Responsibilities

• Manage and nurture WorldVia Member Hubs and related programs.
• Moderate private Facebook groups and the broader members-only community.
• Plan and host livestreams, Q&As, member spotlights, and other formats.
• Track and recognize member milestones and progression.
• Support in-person and virtual member events and field activities.

Skills

Community management

Social media engagement

Livestream presence

Event coordination

Job description

About WorldVia

WorldVia Travel Network is a leading host agency and community for independent travel advisors, helping entrepreneurs build thriving travel businesses through exceptional support, resources, and connection.

About the Role

WorldVia Travel Network builds its member community through a family of Member Hubs—programs for advisors who specialize in specific types of travel—supported by private Facebook groups, dedicated WorldVia.PRO hub pages, and live and virtual events, alongside an overarching members-only Facebook group for allWorldViaadvisors. The Community Manager is the day-to-day owner of the life of those programs and communities: the conversations, recognition, programming, and presence that keep members connected to one another and toWorldViabetween formal events.

This role goes beyond moderation. The Community Manager helps shape vibrant, high-value member experiences across multiple community vehicles, ensuring that each Hub and the broader members-only communityfeelsactive, welcoming, supportive, and aligned withWorldVia’sbrand and mission.

What You'll Do

Member Hub Program Management

• Serve as the day-to-day steward ofWorldVia’sMember Hubs, including programs such as Crown and Diamond Clubs, Spark Society, andThrillseekers, helping keep each one healthy, active, and on-brand.
• Help plan and run each Hub’s monthly meeting, coordinating agendas, speakers, and follow-up so every session delivers value to members.
• Support the overall member experience across the different vehicles that bring each Hub to life, including private Facebook groups, WorldVia.PRO hub pages, and live or virtual events.

Community Engagement

• Moderate each Hub’s private Facebook group as well as the overarching members-only Facebook group, enforcing community guidelines and keeping conversation welcoming and aligned with WorldVia’s voice.
• Maintaina consistent daily presence across community spaces by starting conversations, responding to members, asking thoughtful questions, and keeping momentum going between meetings and events.
• Welcome new members into groups and programs, helping them find their footing and understand how to engage with the broaderWorldViacommunity.
• Surface and celebrate member wins, milestones, and contributions to reinforce belonging and participation.

Programming & Content

• Plan and host recurring livestreams and interactive community formats, including Q&As, member spotlights, behind-the-scenes conversations, and other engagement-driven programming.
• Develop and publish ad hoc, non-educational community content across the Hubs, the members-only Facebook group, and other member-facing channels within WorldVia.PRO.
• Maintaina lightweight content calendar so community engagement runs on a predictable and sustainable rhythm.

Member Recognition & Progression

• Track members who newly qualify for access to programs such as Crown Club and Diamond Club, and delivertimely, personal congratulations and welcomes.
• Monitor members approaching the next tier and proactively encourage their progress through recognition, check-ins, and connection to relevant resources.
• Partner with internal teams to source the member data needed to supportaccuraterecognition and outreach workflows.

Field Event Support

• Support Agency Development on membermeet-upsand other in-person experiences, providing on-the-ground community support rather than owning full eventlogistics.
• Serve as a visible, approachable representative of the Member Development & Engagement team at external and in-person events.

What Success Looks Like

• Active, growing participation across the Member Hubs and the members-only Facebook group.
• Members feel seen, welcomed, supported, and encouraged as they grow their businesses within theWorldVianetwork.
• A consistent cadence of meetings, livestreams, conversations, and community content that keeps members engaged between formal events.
• Timely recognition for new qualifiers and meaningful encouragement for members progressing toward the next level.

Requirements

• Demonstratedexperience in community management, social media engagement, or member-facing programming, ideally in a membership, network, or online community setting.
• A strong, warm written voice and comfortshowing uplive and on camera for livestreams and interactive community formats.
• Strong organizational skills and comfort tracking participation, milestones, and engagement patterns.
• A self-directed, proactive working style and sound judgment formaintainingpositive, on-brand community spaces.
• Familiarity with the travel advisor, host agency, or membership-based business space is a strong plus.
• Ability to travel up to 30% for member events and in-person community touchpoints.

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & Long-Term Disability Insurance
• Optional Employee-Paid Vision Insurance and Short-Term Disability Insurance
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Day Off for Your Birthday and Work Anniversary
• Opportunities for professional development and career growth
• Travel industry perks and discounts
• Collaborative and innovative work environment