Member Communication Representative

General Electric Credit Union; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance options

Paid Time Off starts accruing once H i

401k Retirement plan with up to a 10%"

Tuition reimbursement opportunities &

Volunteer opportunities -and earn

On-site clinics for Vaccines and Mamm

Job summary

General Electric Credit Union, headquartered in Cincinnati, OH, seeks a Member Communication Representative to serve as the primary contact for members via inbound emails and chats, delivering professional, written responses and solutions to general financial questions.

The role emphasizes first-contact resolution, collaboration with internal teams, and supporting the contact center while promoting GECU’s member-focused mission.

Qualifications

• Six months of customer service experience required.
• Experience as an email/chat representative or similar role with emphasis on written communication preferred.
• Prior experience in a financial institution or related field preferred.

Responsibilities

• Respond to member emails and chats with personalized, professional written responses and aim for first contact resolution.
• Assist members with inquiries including general account questions, online banking, card inquiries, transactions and transfers, and educate on other products and services.
• Collaborate with internal teams to resolve member inquiries and convey feedback through appropriate channels.
• Perform duties to support the Contact Center as necessary.

Skills

Written communication

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

Primary Duties And Responsibilities

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview

The Member Communication Representative serves as the primary point of contact for members of the credit union by handling a variety of inquiries and transactions via inbound emails and chats. This role maintains high levels of member satisfaction by providing essential support and solutions to members’ general financial questions and concerns.

Essential Responsibilities

• Respond to member emails and chats by preparing personalized and professional written responses, striving for first contact resolution in a timely and efficient manner
• Resolve issues and assist members with inquiries including, but not limited to: General account questions, Online banking support, Credit and debit card inquiries, Transactions including loan payments and internal transfers, Educate and assist members with other credit union products and services, Recommend products and services to enhance members’ financial lives
• Collaborate with internal team member and utilize provided resources to resolve member inquiries and issues
• Convey member feedback through appropriate channels to be evaluated and addressed
• Perform other duties to support the Contact Center as necessary

Education And Experience

• High school diploma or GED required
• Minimum six months of experience in customer service required
• Prior experience as an email/chat representative or similar role with an emphasis on written communication preferred
• Prior experience in a financial institution or related field preferred

Knowledge, Skills, And Abilities

• Good written communication skills needed to interact with both members and internal team members in a professional manner
• Effective at working in a fast-paced environment with the ability to multi-task
• Interpersonal and customer service skills to provide an exceptional member experience

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off -paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer