Member Service Representative

General Electric Credit Union; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

General Electric Credit Union in Cincinnati, Ohio is seeking a Member Service Representative to be the primary contact for members, handling inquiries and transactions via inbound calls at our onsite location.

You will resolve general account questions, support online banking, assist with loan payments and transfers, educate members on credit union products, and work with teammates to deliver exceptional service.

Qualifications

• High school diploma or GED required.
• Minimum six months of customer service experience.
• Prior call center experience preferred.
• Prior experience in a financial institution or related field preferred.

Responsibilities

• Assist with inbound member telephone inquiries, striving for first contact resolution.
• Resolve questions including general account questions, online banking support, and card inquiries.
• Handle transactions including loan payments and internal transfers.
• Educate and assist members with other credit union products and services; recommend products to enhance members’ financial lives.
• Collaborate with internal team members through virtual channels to resolve inquiries and issues; convey member feedback to be addressed.

Skills

Customer service

Call center

Multi-tasking

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Credit Union systems

Job description

Member Service Representative

Member Service Representative (onsite)

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview:

The Member Service Representative serves as the primary point of contact for members of the credit union, handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential support and solutions to members’ general financial questions and concerns.

Essential Responsibilities:

• Assist with inbound member telephone inquiries, striving for first contact resolution in a timely and efficient manner


• Resolve questions and assist members with inquiries including, but not limited to:
  
  
  
  • General account questions
  
  
  • Online banking support
  
  
  • Credit and debit card inquiries
  
  
  • Transactions including loan payments and internal transfers
  
  
  • Educate and assist members with other credit union products and services
  
  
  • Recommend products and services to enhance members’ financial lives
  
  
  
  


• Collaborate with internal team members through virtual channels to resolve inquiries and issues as necessary


• Convey member feedback through appropriate channels to be evaluated and addressed

Education and Experience:

• High school diploma or GED required


• Minimum six months of experience in customer service required


• Prior call center experience preferred


• Prior experience in a financial institution or related field preferred

Knowledge, Skills, and Abilities:

• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems


• Effective at working in a fast-paced environment with the ability to multi-task


• Interpersonal and customer service skills to provide an exceptional member experience


• Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance


• Life and Disability insurance options


• Paid Time Off starts accruing once hired and take your birthday off - paid


• 401k Retirement plan with up to a 10% match of your base gross compensation


• Tuition reimbursement opportunities & professional development


• Volunteer opportunities -and earn additional PTO hours!


• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer