Member Care Representative - Work From Home

AO Garcia Agency; Aurora (IL); Remote; USD 52,000 - 76,000; Full time

Job summary

AO Garcia Agency is seeking a client-facing professional for a fully remote role in financial services. You will enroll and support clients who asked for guidance, pairing with a growing team that provides tools and mentorship.

You will help families by presenting benefits, working with a proven process, and building a schedule that fits real life.

Qualifications

• Clear, human communication required.
• Ability to work without direct supervision and stay productive.
• Willingness to follow a proven process.
• Interest in discussing benefits, not just sales energy.

Responsibilities

• Enroll and support clients who ask for guidance.
• Collaborate with a growing team and leverage provided tools.
• Engage in benefits discussions as part of client conversations.

Skills

Clear communication

Self-discipline

Process adherence

Benefits conversations

Job description

Client-facing, fully remote, financial services.

You are paired with a growing team, given tools and mentorship, and expected to enroll and support clients who asked for guidance.

The deal

• 1. Home office. Web presentations.
• 2. Work that matters to families.
• 3. Training and leaders who stay involved.
• 4. A schedule you can build around real life.
• 5. A portfolio you keep serving — not a stack of one-off calls.

Requirements

• Communication that is clear and human
• Discipline without a supervisor in the hallway
• Openness to a proven process
• Interest in benefits conversations, not just “sales energy”