Member Care Representative - Work From Home

AO Garcia Agency; Chesapeake (VA); Remote; USD 60,000 - 90,000; Full time

Job summary

AO Garcia Agency is seeking a client-facing role in a fully remote setup within financial services. You will be paired with a growing team, receive mentorship, and help enroll and support clients who seek guidance.

The deal highlights a home office setting, impactful work for families, ongoing training, and a flexible schedule. Ideal candidates communicate clearly, work independently, and are open to a proven process with an emphasis on benefits conversations rather than pure sales energy.

Qualifications

• Clear and human communication skills.
• Discipline to work without direct supervision.
• Openness to following a proven process.
• Interest in benefits conversations, not just sales energy.

Responsibilities

• Enroll and support clients who asked for guidance.
• Engage with clients via home office web presentations.
• Follow a structured process to guide families through benefits discussions.

Job description

Client-facing, fully remote, financial services.

You are paired with a growing team, given tools and mentorship, and expected to enroll and support clients who asked for guidance.

The deal

• 1. Home office. Web presentations.
• 2. Work that matters to families.
• 3. Training and leaders who stay involved.
• 4. A schedule you can build around real life.
• 5. A portfolio you keep serving — not a stack of one-off calls.

Requirements

• Communication that is clear and human
• Discipline without a supervisor in the hallway
• Openness to a proven process
• Interest in benefits conversations, not just “sales energy”