Member Care Representative I

ADP, Inc.

Lakewood (CA)

On-site

USD 27,000 - 29,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, and Vision

Paid Holidays & PTO

Pension Plan

401(k) / Roth 401(k)

Life/AD&D/LTD Insurance

Critical Illness Insurance

Education Reimbursement

Volunteer hours

Loans/branch discounts

Entertainment discounts

Wellness Benefits

Job summary

LBS Financial in Lakewood, CA seeks a Member Care Representative I to deliver exceptional member service in a fast-paced setting. You will educate members on available products, assist with referrals, and support branch goals while maintaining accuracy and courtesy in daily interactions.

The role emphasizes learning the credit union’s policies, adapting to new systems, and balancing multiple priorities with professionalism. Eligible for benefits and regular hours.

Qualifications

Requires a high school diploma or equivalent.
1 year of experience in customer service preferred.
Experience with cash handling is preferred.
Ability to learn new systems and policies quickly.
Demonstrated outstanding customer service skills.
Excellent listening and communication skills.
Ability to work in a fast-paced team environment.

Responsibilities

Educate Members on a variety of products and services the credit union offers.
Perform essential job functions as described within the MCR I Job Functions and Responsibilities.
Meet and exceed individual and Credit Union goals with teammates.

Skills

Listening skills

Customer service

Team collaboration

Product recommendations

Multitasking

Punctuality

Professional demeanor

Learning agility

MS Office

Cash handling

Teller experience

Customer service experience (1 yr)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Care Representative I

205 Member Services Regular Full-Time Lakewood, CA, US 1 Attachments

2 days ago Requisition ID: 1668

Salary Range: $19.75 To $21.25 Annually

Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?

We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).

The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.

REQUIREMENTS & RESPONSIBILITIES

The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.

You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!

Occasional business travel to/from the corporate office and coverage for other branches may be required.

QUALIFICATIONS

Excellent listening and communication skills.
Demonstrated outstanding customer service skills.
Ability to work in a fast-paced team environment.
Previous experience providing product recommendations and referrals.
Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
Proven ability to consistently report to work, on time, as scheduled.
Consistently demonstrates professional manner and attire.
Ability to learn new systems, policies and processes quickly.
Working knowledge of the Microsoft suite of office products.
Previous experience with cash handling and balancing a cash drawer – preferred but not required.
Previous Teller experience preferred but not required.
Requires a high school diploma or equivalent.
1 year of experience in customer service preferred.

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$19.75 - $21.25

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates

As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

Employment Verifications - Employment Dates & Job Titles
Credit Report
Criminal Records Search
Social Security Search
Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates

As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

For additional information about our Credit Union

Equal Opportunity Employer.

BENEFITS & TOTAL REWARDS