Member Care Representative I

LBS Financial Credit Union; Cerritos (CA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid holidays

Paid time off

401(k) and Roth

Life/AD&D/LTD insurance

Educational reimbursement

Loan discounts

Branch services discounts

Wellness benefits

Job summary

LBS Financial Credit Union is seeking a Member Care Representative I in Cerritos, CA. The role focuses on delivering excellent member service and educating members about products and services while maintaining accuracy in a fast-paced environment.

The position emphasizes customer care, professionalism, and reliability, with occasional branch coverage and travel as needed. A high school diploma and some customer service experience are preferred.

Qualifications

• Excellent listening and communication skills.
• Outstanding customer service experience.
• Able to work in a fast-paced team environment.
• Experience with product recommendations/referrals.
• Able to handle multiple priorities calmly.
• Punctual and reliable attendance.
• Professional demeanor and attire.
• Able to learn new systems/policies quickly.
• Working knowledge of Microsoft Office.

Responsibilities

• Educate Members on a variety of products and services offered by the credit union.
• Perform essential job functions as described in MCR I duties.
• Work with Members and teammates to meet and exceed goals.
• Occasional travel to/from the corporate office and branch coverage.

Skills

Excellent listening & communication

Outstanding customer service

Fast-paced team environment

Product recommendations/referrals

Multitasking calmly

Punctual attendance

Professional demeanor

Learn new systems quickly

Microsoft Office

Cash handling (preferred)

Teller experience (preferred)

High school diploma or equivalent

1 year customer service experience (P)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Care Representative I

305 Member Services Regular Full-Time Cerritos, Cerritos, CA, US 1 Attachments

2 days ago Requisition ID: 1665

Salary Range: $19.75 To $21.25 Hourly

Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?

We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).

The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.

REQUIREMENTS & RESPONSIBILITIES

The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.

You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!

Occasional business travel to/from the corporate office and coverage for other branches may be required.

QUALIFICATIONS

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
• Proven ability to consistently report to work, on time, as scheduled.
• Consistently demonstrates professional manner and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of the Microsoft suite of office products.
• Previous experience with cash handling and balancing a cash drawer – preferred but not required.
• Previous Teller experience preferred but not required.
• Requires a high school diploma or equivalent.
• 1 year of experience in customer service preferred.
• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$19.75 - $21.25

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates:

As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates:

As an Employer of Choice, LBS Financial strives to support our employees’s career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

Equal Opportunity Employer.