Teller/Member Services Representative (La Mesa)

CALIFORNIA FEDERAL CREDIT UNION; La Mesa (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

CALIFORNIA FEDERAL CREDIT UNION in La Mesa, CA is seeking a Member Service Representative to deliver exceptional branch-based service and assist members with deposits, withdrawals, and other financial transactions. You will address member questions and identify opportunities to cross-sell Credit Union products and services.

The role emphasizes accuracy, compliance, and member satisfaction while supporting branch marketing campaigns and referral programs.

Qualifications

• High school diploma or GED required.
• 1 year of customer service, sales, and cash handling experience in retail, banking, or food service.
• Strong communication and problem-solving skills.
• Ability to work well in a fast-paced, team-oriented environment.

Responsibilities

• Provide courteous service and assist members with deposits, withdrawals, transfers, and other transactions.
• Process branch transactions accurately and timely; service accounts and related documents.
• Cross-sell Credit Union products and services; refer members to appropriate partners.
• Maintain cash drawer within policy limits and balance daily as required.
• Respond to member inquiries via phone, email, or in-person; ensure timely follow-up.

Skills

Customer service

Cash handling

Sales

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $20.80 To $26.12 Hourly

Job Description

The Member Service Representative (MSR) is based in a branch andis responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also knowledgeably address member concerns and questions as well as identify opportunities for cross-selling services and products.

Principal Accountabilities (95%)

• Provides timely and courteous service to all branch members, and assists them with financial transactions such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc.
• Processes branch member transactions efficiently, accurately, and in a timely manner including servicing accounts, closing accounts, or completing related documentation.
• Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
• Supports the achievement of unit sales goals by identifying opportunities for the cross-selling of Credit Union products and services, and referring members to the appropriate business partners.
• Maintains cash drawer in accordance with assigned cash limits and policy and procedures, balances own daily work and may assist with the daily branch balancing procedures. Accurately completes all related documents.
• Has thorough knowledge of all Credit Union products and services, including but not limited to, deposit and loan products, digital and self-service opportunities, and other services offered to our members.
• Directly responds to member’s inquiries timely and accurately via telephone, mail, email, or an internal referral.
• Develop, expand and retain member relationship in order to increase member satisfaction.
• Adhere to Branch Service Level Standards, SLA’s and Corporate initiatives.
• Actively participates in marketing campaigns, promotions, sales and referral programs, contests, telemarketing, and meetings.

Other Accountabilities (5%)

• Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
• Participates in all assigned staff development programs in support of the Credit Union's commitment to continuous improvement in sales and service, quality, and teamwork.
• Must consistently report to work on time, as scheduled.
• Complete all BAI trainings and classroom courses
• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Knowledge, Education, Certifications, Licenses

• A background in sales and new accounts is highly desirable
• Ability to work in a fast-paced environment
• High degree of accuracy
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Experience

• High school diploma or GED.
• One year of previous customer service, sales, and cash handling experience in retail, banking, or food service.

Working Conditions and Physical Demands

Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found in California Credit Union’s Employee Handbook & Resource Guide.

Available: Monday-Thursday, 9:00 a.m.-5:00 p.m., Friday, 9:00 a.m.-6:00 p.m., rotating Saturdays 9:00 a.m.-2:00 p.m.