Member Care Navigator & Referral Coordinator

ArchWell Health; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

ArchWell Health in Tucson, AZ, is seeking a Referral Coordinator to guide members and families through the care process, ensuring timely access to the right specialists and services. You will coordinate referrals, document accurately, and support the care team while upholding HIPAA standards.

The ideal candidate has 2 years in referral management, EMR experience (eClinicalWorks preferred), and Spanish language skills to serve diverse communities.

Qualifications

• 2 years in referral management or care coordination.
• Experience with EMR systems such as eClinicalWorks.
• Fluent Spanish or other community languages.

Responsibilities

• Coordinate referrals to specialists and providers to ensure timely care.
• Document referrals accurately to keep records current.
• Guide members and families through appropriate care options.
• Maintain HIPAA confidentiality in all communications.
• Collaborate with the care team to support seamless care delivery.
• Assist with scheduling and problem solving barriers to care.

Skills

Care coordination

Communication

HIPAA compliance

Multitasking

Spanish language

Customer service

Education

H.S. Diploma

Healthcare coursework

Tools

eClinicalWorks

Job description

ArchWell Health in Tucson, AZ, is seeking a Referral Coordinator to guide members and families through the care process, ensuring timely access to the right specialists and services. You will coordinate referrals, document accurately, and support the care team while upholding HIPAA standards.

The ideal candidate has 2 years in referral management, EMR experience (eClinicalWorks preferred), and Spanish language skills to serve diverse communities.