Senior Manager, Referral Coordination & Care Optimization

ArchWell Health; Phoenix (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

ArchWell Health is seeking a Manager, Referral Coordination in Phoenix to lead a team of Referral Coordinators, drive standardized processes, and optimize referral management across the market. The role focuses on improving care access, efficiency, and value-based outcomes through leadership, analytics, and cross-functional collaboration.

The ideal candidate brings strong capabilities in team development, change leadership, and care coordination, with experience in value-based care and

Qualifications

• Experience leading, coaching, and developing teams in healthcare settings.
• Knowledge of referral management, care coordination, and healthcare operations.
• Ability to translate data into operational improvements and recommendations.

Responsibilities

• Lead, coach, and develop a team of Referral Coordinators with accountability and collaboration.
• Oversee performance management, onboarding, goal setting, and evaluations.
• Monitor metrics and drive engagement, retention, and career growth.
• Develop and optimize standardized referral coordination processes and tools.
• Oversee referral utilization and network performance leveraging data analytics.
• Provide insights and recommendations to market and enterprise leaders.
• Ensure adoption and optimization of referral management workflows and systems.
• Collaborate with leaders and vendors to resolve challenges and improve network utilization.
• Serve as liaison for referral management vendors and partners.

Skills

Leadership

Referral management

Project leadership

Analytical

Communication skills

Stakeholder management

Problem-solving

Education

Associate's or Bachelor's degree in Healthcare Administration or related field

Tools

Microsoft Office

Healthcare analytics tools

Job description

ArchWell Health is seeking a Manager, Referral Coordination in Phoenix to lead a team of Referral Coordinators, drive standardized processes, and optimize referral management across the market. The role focuses on improving care access, efficiency, and value-based outcomes through leadership, analytics, and cross-functional collaboration.

The ideal candidate brings strong capabilities in team development, change leadership, and care coordination, with experience in value-based care and