Member Care Navigator

Visa Hunt; United States; On-site; USD 36,000 - 58,000; Full time

Job summary

Visa Hunt is seeking a Care Navigator to perform telephonic outreach, document service activities, and provide administrative support to enhance member satisfaction. The role includes intake, triage, scheduling coordination, provider and member engagement, and escalation handling.

The position requires a high school diploma or GED and at least one year of related health service experience, along with strong communication and customer service skills to effectively support care coordination across

Qualifications

• Requires High School diploma or GED.
• Minimum 1 year of related health-related service experience.
• Strong communication and customer service skills.

Responsibilities

• Conduct outreach to members and providers to confirm service details and document care coordination activities.
• Coordinate scheduling and manage service updates with providers, community partners, and members/caregivers.
• Support member and provider requests and escalate issues promptly.
• Collaborate with care team to ensure smooth communication and continuity of care.
• Initiate outreach to follow up on non-clinical matters and assist with administrative tasks.
• Provide administrative support and help resolve health plan related concerns.

Skills

Critical thinking

Customer service

Multi-system work

Oral and written communication

Time management

Adaptability

Education

High School diploma or GED

Job description

Visa Hunt is seeking a Care Navigator to perform telephonic outreach, document service activities, and provide administrative support to enhance member satisfaction. The role includes intake, triage, scheduling coordination, provider and member engagement, and escalation handling.

The position requires a high school diploma or GED and at least one year of related health service experience, along with strong communication and customer service skills to effectively support care coordination across