Member Experience Representative

Alabama Credit Union; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Alabama Credit Union at Valleydale Branch in Birmingham, AL seeks a frontline Member Experience Representative to onboard members, open new accounts, and support them with loans and transactions.

You will assist with deposits, withdrawals, and card/check orders, while advising on products and services to meet members' financial needs. Excellent customer service and sales skills are essential.

Qualifications

• Minimum qualifications include a high school diploma or equivalent, customer service skills, cash handling and basic computer skills.
• Ability to follow lengthy account opening procedures and describe/sell products and services to members.
• Ability to adapt quickly in a fast-paced environment and a desire to help others in the community.
• Bilingual is a plus, one to three years of related experience preferred.

Responsibilities

• Open new member accounts and onboard members at the Valleydale Branch.
• Assist members with loans and basic financial transactions (deposits, withdrawals, etc.).
• Provide information about Alabama Credit Union products and services to meet member needs.
• Maintain accuracy and attention to detail while handling cash and transactions.

Skills

Customer service

Cash handling

Microsoft Office

Web-based applications

Account opening

Sales skills

Adaptability

Community focus

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Description

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.

This position exists to serve our members at the Valleydale Branch in Birmingham, Alabama. This is a frontline position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union.

Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs. In return, those who hold this role get to work at one of the best places in the world.

If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can’t work in a fast-paced environment with multiple priorities, or if you don’t do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Requirements

Minimum qualifications: a high school diploma or equivalent, customer service skills, cash handling, good computer skills (including the ability to use Microsoft Office products and web-based applications), the ability to follow lengthy procedures for account opening, the ability to describe and sell products and services to members, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Other preferred qualifications: one to three years of similar or related experience. Bilingual (Spanish) is a plus.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.