Member Care Concierge - Billing & Support

Ametros Financial Corporation; Wilmington (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous paid time-off

Company Paid Short-term disability

Job summary

Ametros Financial Corporation, located just outside of Boston, is seeking a Member Care Specialist. This role focuses on delivering top-notch service to members by managing inquiries, troubleshooting account issues, and providing assistance in navigating healthcare services.

Ideal candidates will possess a Bachelor’s Degree and have 1-3 years of experience in customer care environments. A supportive work culture and comprehensive benefits package await.

Qualifications

• 1-3 years of experience in a customer care focused role.
• Strong work ethic, attention to detail, and empathy toward members.
• Proven ability to research and resolve complex customer issues.

Responsibilities

• Manage member inquiries via email and calls.
• Explain product and service related to billing and medical authorization.
• Assist with locating providers and setting up appointments.

Skills

Customer Service

Problem-solving

Empathy

Communication

Education

Bachelor’s Degree or equivalent experience

Tools

Medical Claims terminology

Customer Relationship Management (CRM) systems

Job description

Ametros Financial Corporation, located just outside of Boston, is seeking a Member Care Specialist. This role focuses on delivering top-notch service to members by managing inquiries, troubleshooting account issues, and providing assistance in navigating healthcare services.

Ideal candidates will possess a Bachelor’s Degree and have 1-3 years of experience in customer care environments. A supportive work culture and comprehensive benefits package await.