Personal Banker

BMI Federal Credit Union; Kentucky; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Paid Time Off & Paid Holidays

Medical, Dental, and Vision Insurance

Robust Wellness Program

Life & Disability Insurance

Educational Assistance

Generous HRA Funds

Employee Assistance Program (EAP)

Job summary

BMI Federal Credit Union is seeking an experienced Member Service Representative/Loan Specialist in Columbus, OH to assist members with financial needs, explain products, and perform a range of transactions with minimal supervision. The role involves branch travel and support for the Contact Center as needed.

The ideal candidate will have notary and cash handling experience, strong communication skills, and a customer-first attitude. BMI FCU offers a solid benefits package.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience.
• Notary Commission with STAMP certification required.
• Mortgage Loan Originator license preferred.

Responsibilities

• Interview and assist Members in completing consumer loan applications; coordinate loan closings and prepare loan closing documents.
• Proactively seek cross-selling opportunities by evaluating Members’ needs and explaining available services.
• Provide loan products to Members in a timely and efficient manner.
• Open new accounts and process Savings, Checking, IRAs, Trust, and Estate forms.
• Assist Members with Notary or Medallion Signature Guarantee needs.

Skills

Customer service

Communication skills

Analytical skills

Education

High school degree / GED

Mortgage Loan Originator license (preferred)

Tools

Microsoft Office

Excel

Job description

Job Description

Job Description

Location: 760 Kinnear Road, Columbus OH 43212

Schedule: Approximately 40 hours per week. Flexibility required between 8am-5pm Monday – Thursday, between 8am-6pm Fridays, and rotating Saturdays 9am-1pm. Time off provided during the week when working a Saturday.

ABOUT BMI FEDERAL CREDIT UNION (BMI FCU):
BMI Federal Credit Union is a not-for-profit financial cooperative providing banking services to our member-owners. Our goal is simple – to improve the financial well‑being of our members and our community.

For 16 consecutive years (2010-2025), BMI FCU has been named a “Best Places to Work in Ohio” by the Workforce Research Group.

Benefits You’ll Love:

• 401(k) Plan with Company Match
• Paid Time Off & Paid Holidays
• Medical, Dental, and Vision Insurance
• Robust Wellness Program
• Life & Disability Insurance
• Educational Assistance
• Generous Health Reimbursement Arrangement (HRA) Funds
• Employee Assistance Program (EAP)

If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you!

POSITION SUMMARY: Provide solutions to Members’ financial needs by explaining Credit Union products and services. Cross-sell Credit Union products to meet the Members’ needs and perform basic to complex transactions with little supervision while meeting the BMI FCU service standards. This position will travel to other branches and assist the Contact Center when needed.

ESSENTIAL JOB FUNCTIONS:

• Interview and assist Members in completing consumer loan applications; coordinate loan closings and prepare loan closing documents
• Proactively seek cross-selling opportunities by evaluating Members’ needs, existing loans with other financial institutions found on credit reports, and explaining available credit union services
• Provide loan products to Credit Union Members in a timely and efficient manner
• Perform loan processing activities to include research, verification of employment, and payoffs
• Open new accounts and process necessary forms including but not limited to: Savings, Checking, Individual Retirement Accounts (IRAs), Trust, and Estate
• Create and package all Home Equity Line of Credit (HELOC) files and second mortgage loans
• Issuance of “Instant Issue” debit and credit cards
• Manage all closed accounts that may result in the termination of the Member’s membership
• Assist Members with their Notary or Medallion Signature Guarantee needs
• Manage cash with the Automatic Teller Machine (ATM), Vault, or Cash Dispensing Machines (CDM) when needed
• Assist with any fraud by answering questions, disputing transactions, or changing account
• Answer loan department inquiries such as rates, terms, and car values
• Act as a backup to the Contact Center for call overflow when needed
• Assist managers in operational procedures for opening and closing the branch
• Mentor new Member Service Representatives
• Gather documents, fund and close a consumer loan not secured by real estate
• Assist with MSR relief and process mail payments when needed
• Act as a backup in the absence of the Assistant Branch Manager
• Understand and follow BMI FCU policies and procedures complying with federal regulations including, but not limited to: Bank Secrecy Act; Anti Money Laundering regulations; USA Patriot Act; Office of Foreign Asset Control; Regulation CC; and Right to Financial Privacy Act

WORK ENVIRONMENT: Office environment

QUALIFICATIONS AND SKILLS REQUIREMENTS:

• High school degree, GED, or equivalent required
• A minimum of 1-3 years of proven related experience; a viable combination of experience and education will be considered
• Ability to work a varied work schedule
• Notary Commission and Certification with STAMP (Securities Transfer Agent Medallion Program) required
• Previous cash handling and customer service experience required
• Mortgage Loan Originator license preferred
• Basic math skills
• Positive, can-do attitude
• Excellent communication (both verbal and written) and interpersonal skills
• Ability to balance multiple tasks and changing priorities with high attention to detail
• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment
• Proficient in prioritizing work and completing m