Member Billing Resolution Specialist

Redirect Health; Phoenix (AZ); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free healthcare for you and your whole

Dental & Vision insurance

Paid time off

401(k) access

Job summary

Redirect Health is seeking a Member Bills Specialist to support members through complex healthcare challenges, ensuring clarity, resolution, and trust. The role emphasizes empathetic, solution‑oriented communication and collaboration with care teams.

The position offers zero-cost healthcare for you and your family, competitive hourly pay, PTO, and benefits, with a mission to make healthcare affordable for families.

Qualifications

• Experience in customer service with an emphasis on phone communication.
• Clear, empathetic communication.
• Ownership and follow-through.
• Ability to simplify complex situations.
• Strong cross-team collaboration and care for people.

Responsibilities

• Serve Redirect Health members, providers, and internal care teams.
• Resolve escalated member issues with clear communication and documentation.
• Impact member experience by guiding them through difficult healthcare situations.
• Collaborate with providers and care teams to resolve complex issues.
• Improve processes by identifying trends and opportunities.

Skills

Customer service

Phone communication

Empathy

Ownership

Team collaboration

Job description

Redirect Health is seeking a Member Bills Specialist to support members through complex healthcare challenges, ensuring clarity, resolution, and trust. The role emphasizes empathetic, solution‑oriented communication and collaboration with care teams.

The position offers zero-cost healthcare for you and your family, competitive hourly pay, PTO, and benefits, with a mission to make healthcare affordable for families.