Member Billing & Office Support Specialist

Lakeshore Sport & Fitness; United States; Híbrido; USD 25.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Health, dental, vision, life insurance

401(k) plan

PTO

Complimentary family membership

Childcare for team members' kids

Resumo da vaga

Lakeshore Sport & Fitness is seeking a Business Office Customer Service Support Specialist to assist members and team members with billing, account changes, and administrative support. You’ll answer questions, solve problems, and support daily operations and billing processes with warm, professional communication and meticulous attention to detail.

Remote or on-site work is possible, with occasional evenings or weekends as needed, and a supportive team culture focused on professionalism,

Qualificações

• Prior experience in customer service, billing, or administrative support.
• Familiarity with databases, spreadsheets, or CRM systems is a plus.
• Strong organizational skills and the ability to manage multiple priorities.
• Availability to work remotely or on location with occasional evenings/weekends needs.

Responsabilidades

• Be the front line of support for member billing questions, payment concerns, and account updates
• Manage membership changes like freezes, terminations, and upgrades with accuracy and efficiency
• Support the monthly billing process, including posting charges, issuing refunds, and following up on declined payments
• Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
• Keep accurate records and ensure all work complies with company standards and policies
• Provide administrative support to the Business Office and help improve systems and workflows

Conhecimentos

Customer service

Billing

Administrative support

Attention to detail

Communication skills

Ferramentas

CRM systems

Databases

Spreadsheets

Descrição da vaga

Lakeshore Sport & Fitness is seeking a Business Office Customer Service Support Specialist to assist members and team members with billing, account changes, and administrative support. You’ll answer questions, solve problems, and support daily operations and billing processes with warm, professional communication and meticulous attention to detail.

Remote or on-site work is possible, with occasional evenings or weekends as needed, and a supportive team culture focused on professionalism,