Business Office Support Specialist

Lakeshore Sport & Fitness; United States; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) plan

PTO

Complimentary family membership

Childcare for team members' kids

Job summary

Lakeshore Sport & Fitness is seeking a Business Office Customer Service Support Specialist to assist members and team members with billing, account changes, and administrative support. You’ll answer questions, solve problems, and support daily operations and billing processes with warm, professional communication and meticulous attention to detail.

Remote or on-site work is possible, with occasional evenings or weekends as needed, and a supportive team culture focused on professionalism,

Qualifications

• Prior experience in customer service, billing, or administrative support.
• Familiarity with databases, spreadsheets, or CRM systems is a plus.
• Strong organizational skills and the ability to manage multiple priorities.
• Availability to work remotely or on location with occasional evenings/weekends needs.

Responsibilities

• Be the front line of support for member billing questions, payment concerns, and account updates
• Manage membership changes like freezes, terminations, and upgrades with accuracy and efficiency
• Support the monthly billing process, including posting charges, issuing refunds, and following up on declined payments
• Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
• Keep accurate records and ensure all work complies with company standards and policies
• Provide administrative support to the Business Office and help improve systems and workflows

Skills

Customer service

Billing

Administrative support

Attention to detail

Communication skills

Tools

CRM systems

Databases

Spreadsheets

Job description

Why Lakeshore - Where Passion, Play, and Purpose Come Together

At Lakeshore Sport and Fitness, we know that member experience doesn't just happen on the courts or in the fitness studio—it happens at every touchpoint, including behind the scenes. Our Business Office is where clarity, care, and connection come together to support our members and team members. From helping a parent understand their billing to resolving a membership question with empathy and accuracy, this team keeps things running smoothly-and with heart. We're proud to lead with professionalism, ownership, and people-first service. If you're someone who loves solving problems, staying organized, and bringing calm to complexity, this is your chance to be part of a purpose-driven team that values every interaction.

Your Game Plan - Support with Clarity and Care

As a Business Office Customer Service Support Specialist, you'll be a trusted go-to for members and team members when it comes to billing, account changes, and administrative support. But this role isn't just about paperwork—it’s about delivering helpful, friendly service that builds confidence and loyalty. You'll answer questions, solve problems, and support both day-to-day operations and larger billing processes. Your communication will be warm and professional, and your attention to detail will ensure that every member feels supported and every account stays in great shape.

Your Role on the Team - What You'll Be Leading

• Be the front line of support for member billing questions, payment concerns, and account updates
• Manage membership changes like freezes, terminations, and upgrades with accuracy and efficiency
• Support the monthly billing process, including posting charges, issuing refunds, and following up on declined payments
• Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
• Keep accurate records and ensure all work complies with company standards and policies
• Provide administrative support to the Business Office and help improve systems and workflows

What You Bring - Your Strengths

• A helpful, people-first mindset—you love to solve problems and make things right
• Clear, friendly communication whether in person, over the phone, or by email
• An eye for detail and a love for getting things done accurately
• Comfort with digital tools and systems-we'll train you, but tech doesn't scare you
• A strong sense of ownership—you follow through and take pride in your work

Core Qualifications

• Prior experience in customer service, billing, or administrative support
• Familiarity with databases, spreadsheets, or CRM systems is a plus
• Strong organizational skills and the ability to manage multiple priorities
• A team-player attitude and a willingness to jump in wherever needed
• Availability to work remotely or on location at the club, with flexibility for occasional evening/weekend needs

Team Member Experience

At Lakeshore Sport and Fitness, our team members are the heart of what we do. We foster a culture where team members are empowered to be detail-oriented, collaborative, and people-focused. We live our values every day:

• Professionalism in how we lead and serve
• Ownership in how we show up and solve problems
• Team in how we support one another
• Quality in the experiences we deliver
• Celebration in the moments we share along the way
  Here, you'll be part of a team that values clarity, consistency, and connection-with room to grow and thrive.

Compensation & Perks:

We offer a competitive hourly wage based on experience and performance.

Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO (for eligible team members).

Club Benefits: Complimentary family membership, childcare for team members' kids, discounts on services, and more.