Remote Member Billing & Admin Support Specialist

Lakeshore Sport & Fitness; Chicago (IL); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, life,disabilI

401(k) and PTO

Complimentary family membership

Childcare for team members’ kids

Discounts on services

Job summary

Lakeshore Sport and Fitness in Chicago seeks a Business Office Customer Service Support Specialist to be the trusted go-to for billing questions, account updates, and administrative support. You’ll deliver friendly, accurate service that builds confidence and loyalty, while ensuring records are kept clean and processes run smoothly.

You'll handle member billing inquiries, process payment changes, and collaborate with Front Desk and Department Managers to resolve issues with care.

Qualifications

• Prior experience in customer service, billing, or administrative support
• Familiarity with databases, spreadsheets, or CRM systems is a plus
• Strong organizational skills and the ability to manage multiple priorities
• A team-player attitude and a willingness to jump in wherever needed
• Availability to work remotely or on location at the club, with flexibility for occasional evening/weekend needs

Responsibilities

• Be the front line of support for member billing questions, payment concerns, and account updates
• Manage membership changes like freezes, terminations, and upgrades with accuracy and efficiency
• Support the monthly billing process, including posting charges, issuing refunds, and following up on declined payments
• Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
• Keep accurate records and ensure all work complies with company standards and policies
• Provide administrative support to the Business Office and help improve systems and workflows

Job description

Lakeshore Sport and Fitness in Chicago seeks a Business Office Customer Service Support Specialist to be the trusted go-to for billing questions, account updates, and administrative support. You’ll deliver friendly, accurate service that builds confidence and loyalty, while ensuring records are kept clean and processes run smoothly.

You'll handle member billing inquiries, process payment changes, and collaborate with Front Desk and Department Managers to resolve issues with care.