Member Benefits Education Advocate

Illinois Municipal Retirement Fund (IMRF); Oak Brook (IL); On-site; USD 87,000 - 95,000; Full time

Benefits offered by this job

Pension and disability benefits

Medical and dental insurance

35-hour work week

Remote day per week

Paid time off

Tuition reimbursement

Business casual attire

Job summary

Illinois Municipal Retirement Fund seeks a dedicated Member Education Counselor to deliver comprehensive counseling by phone, web, and in person. You will explain retirement benefits under Illinois Pension Code and support members, annuitants, and beneficiaries with accurate information and timely responses.

You will also coordinate educational events, update records, and collaborate with internal teams to improve member experiences while maintaining a professional and courteous approach at all

Qualifications

• Bachelor's degree (BA or BS) from four-year College or university AND two years related experience.
• OR Associates degree or 60 college credits AND four years of customer service experience. Business-related major preferred.

Responsibilities

• Coordinate and conduct phone, web-based, and in-person meetings, webinars, and workshops to educate members.
• Provide individual counseling with members and employer meeting requests.
• Develop department procedures and educational materials, webinars, and workshops.
• Provide feedback to department leadership on member concerns.
• Collaborate with universities and vendors for webinar series for retirees.
• Enter calls, emails, and counseling sessions into the database.
• Assist with expense reports and meeting sign-ins.
• Attend staff meetings and participate in webinars/workshops.
• Schedule webinars and stakeholder meetings.
• Communicate difficulties to supervisors and IMRF staff.
• Maintain progress toward service goals with the Member Customer Services Manager.
• Act as liaison between Member Education and processing departments.
• Foster a positive, team-centered culture and support IMRF values.

Skills

Public speaking

Microsoft Office

Customer service

Group presentations

Pension administration

Education

Bachelor's degree or higher

Associates degree + work experience

Job description

Illinois Municipal Retirement Fund seeks a dedicated Member Education Counselor to deliver comprehensive counseling by phone, web, and in person. You will explain retirement benefits under Illinois Pension Code and support members, annuitants, and beneficiaries with accurate information and timely responses.

You will also coordinate educational events, update records, and collaborate with internal teams to improve member experiences while maintaining a professional and courteous approach at all