Member Banking Advisor: Relationship-Based Solutions

SDCCU; Chula Vista (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

SDCCU in Chula Vista, CA is seeking a Financial Service Representative I to build meaningful relationships with members while delivering efficient, accurate service. You will promote Credit Union products, handle routine member questions, open accounts and loans, and record interactions with integrity.

This role requires strong communication and organizational skills and the ability to work both independently and as part of a team in a busy branch.

Qualifications

• High school diploma or equivalent.
• 1 year of financial service industry experience; or 2 years of relevant finance-related experience; or 6 months of SDCCU member facing work experience may be considered.
• Knowledge of relationship management skills; demonstrated ability to identify and offer/refer products and services to meet members’ financial needs.
• Strong listening, communication, time management, and organizational skills.
• Demonstrated ability to achieve assigned goals and performance expectations.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Responsibilities

• Deliver exceptional member experience by consistently maintaining a positive and professional attitude while caring for members and resolving routine member questions.
• Use relationship management skills to understand member’s financial needs and provide valuable financial solutions to care for the member.
• Identify and offer products and services to members and/or refer the member to an appropriate representative or partner to meet their financial needs.
• Accurately record and track all member interactions, referrals and sales, following policy and procedure and maintaining integrity in all actions.
• Responsible for staying on top of current policies, procedures and new products or services.
• Prepare documentation for new accounts and loans, ensuring adherence to membership requirements and Credit Union policies and procedures.
• Ensure loan files are complete and accurate.
• Follow up and communicate with members on loan applications and processes.
• Maintain consistent follow-ups with new and existing members.
• Contribute to the overall branch performance by collaborating and partnering with staff to achieve assigned goals.
• Participate in credit union campaigns, contests, member outreach efforts, and community/business development events.
• Adhere to credit union regulatory and compliance requirements including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Currency Transaction Report (CTR), Member Information Security Procedures (MISP).

Skills

relationship management

listening

communication

time management

organizational skills

goal achievement

independence

teamwork

professional appearance

Education

High school diploma or equivalent

Job description

SDCCU in Chula Vista, CA is seeking a Financial Service Representative I to build meaningful relationships with members while delivering efficient, accurate service. You will promote Credit Union products, handle routine member questions, open accounts and loans, and record interactions with integrity.

This role requires strong communication and organizational skills and the ability to work both independently and as part of a team in a busy branch.