Full-Time Entry-Level Teller: Member Services

San Diego County Credit Union Inc; San Diego (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

San Diego County Credit Union Inc is hiring a Member Service Representative I to build meaningful relationships with members while delivering efficient, accurate, and exceptional service. You will promote credit union products and work with a dedicated team to support our mission.

The role includes processing routine transactions, maintaining cash drawer balance, understanding member financial needs, and guiding members to suitable services.

Qualifications

• High school diploma or equivalent.
• 6 months of customer service experience.
• Cash handling experience preferred.
• Strong listening, communication, time management, and organizational skills.
• Demonstrated ability to achieve assigned goals and performance expectations.
• Successful completion of New Hire Training course and exam.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Responsabilités

• Deliver exceptional member experience by consistently maintaining a positive and professional attitude while caring for members and resolving routine member questions.
• Accurately process routine member account transactions such as deposits, withdrawals, loan payments, wires, etc.
• Maintain a balanced cash drawer; follow branch operations, policy and procedures and risk management requirements.
• Use strong communication skills to understand and clarify members’ financial needs, provide valuable options to assist members.
• Identify and offer products and services to members and/or refer the member to an appropriate representative or partner to meet their financial needs.
• Work with branch team members to achieve assigned personal and branch performance goals.
• Participate in credit union campaigns, contests, member outreach efforts, community/business development events.
• Adhere to credit union regulatory and compliance requirements including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Currency Transaction Report (CTR), Member Information Security Procedures (MISP).

Connaissances

Customer service

Cash handling

Communication skills

Time management

Organizational skills

Goal achievement

New hire training

Teamwork

Professional appearance

Formation

High school diploma

Description du poste

San Diego County Credit Union Inc is hiring a Member Service Representative I to build meaningful relationships with members while delivering efficient, accurate, and exceptional service. You will promote credit union products and work with a dedicated team to support our mission.

The role includes processing routine transactions, maintaining cash drawer balance, understanding member financial needs, and guiding members to suitable services.