Member Banking Advisor - Full-Time, On-Site

ORNL Federal Credit Union; Alcoa (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

ORNL Federal Credit Union is hiring a Financial Service Officer in Alcoa, TN. This on-site role supports members with deposits, loans, IRAs, and other credit union services, while upholding privacy and security standards.

You will open, maintain, and close consumer and commercial accounts, educate members on products, and coordinate with partners to meet financial goals. Ideal candidates have at least 1 year of customer service or sales experience, with preferred lending and financial services

Qualifications

• Minimum 1 year of customer service and/or sales experience.
• Minimum 1 year of Lending experience preferred.
• Minimum 1 year of financial services experience preferred.

Responsibilities

• Provides high level professional, courteous service while building member relationships and guiding transactions.
• Assists with consumer and commercial accounts, answers product questions, and partners with colleagues to find member solutions.
• Guides members through loan applications, explains terms, and promotes related products to deepen relationships.
• Maintains accuracy of documentation and verifies member information for compliance and policy adherence.

Skills

Customer service

Sales

Relationship building

Communication

Education

High School Diploma or GED

Job description

ORNL Federal Credit Union is hiring a Financial Service Officer in Alcoa, TN. This on-site role supports members with deposits, loans, IRAs, and other credit union services, while upholding privacy and security standards.

You will open, maintain, and close consumer and commercial accounts, educate members on products, and coordinate with partners to meet financial goals. Ideal candidates have at least 1 year of customer service or sales experience, with preferred lending and financial services