Member Ambassador - Preston Hollow - PT Closing M-F 2pm/3pm - 8pm

Orangetheory Fitness; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Orangetheory Fitness in Preston Hollow, Dallas, TX invites applications for a Member Ambassador who drives front-of-house studio operations and sales. The role focuses on achieving sales, membership, renewals, and retail goals while delivering exceptional member service.

Ideal candidates have strong communication, organizational skills, and a passion for health and fitness. A flexible schedule including evenings and weekends is required to succeed in a fast-paced studio environment.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills MS Office basics (Word, Excel); Internet.
• Ability to work in an ORANGE TEAM environment (Orange is more than a color).
• Flexible schedule including evenings and/or weekends.
• Passion for health and fitness and helping others succeed.
• Desire for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly and enthusiastically.
• Maintains an organized lobby/front desk area.
• Processes cash and credit card transactions.
• Delivers timely follow up with prospective clients.
• Responds to member requests with urgency.
• Troubleshoots and resolves technical issues.
• On-boards OTF clients using intake forms and FP agreements.
• Works with Fitness Team to ensure processes are followed.
• Models OTF values and culture.
• Other duties as assigned by supervisor.

Skills

Excellent interpersonal and customer

Verbal and written communication

Detail-oriented

Problem solving

MS Office experience

Orange Team collaboration

Flexible scheduling

Health and fitness passion

Lifelong learning

Education

High School Diploma

Sales experience in quota environment

Tools

Computer basics

Job description

Job DetailsJob Location: Preston Hollow - Dallas, TX 75230Job Shift: ClosingMember Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Qualifications

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills
• Solid verbal and written communication skills
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

High School Diploma required

Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)