Member Ambassador Part Time Opening WEEKDAYS 4:15a-12p/ Weekend Availability

Orange Theory Fitness; Plano, Frisco (TX, TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Orange Theory Fitness in West Plano, TX seeks a Member Ambassador to drive front-of-house fitness studio operations and sales. The role emphasizes delivering excellent customer service, handling inquiries, and maintaining an organized lobby while promoting memberships and retail offerings.

The ideal candidate shows passion for health and fitness, strong communication, and the ability to work evenings/weekends to meet sales targets and support studio flow.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication.
• Detail-oriented and highly organized in a fast-paced environment.
• Able to identify, analyze, and solve problems.
• Proficient with MS Office and basic computer tools.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Maintains accurate records using OTF sales systems.
• Handles telephone inquiries and follow-ups with customers.
• Greets members and guests to create a welcoming studio environment.
• Maintains lobby/front desk area and processes transactions.

Skills

Excellent interpersonal skills

Customer service

Verbal & written communication

Detail-oriented

Highly organized

MS Office basics

Team environment

Flexible schedule

Passion for health & fitness

Career growth mindset

Education

High School Diploma

Tools

MS Office

Internet

Basic computer software

Job description

Job Details: Job Location: West Plano - Plano, TX 75093, Job Shift: Opening, Member Ambassadors assist in running all \"front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Qualifications:

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills
• Solid verbal and written communication skills
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)