Member Advocate & Teller: Financial Solutions Pro

Northcountry; Vermont; On-site; USD 23,000 - 32,000; Full time

Job summary

NorthCountry Federal Credit Union seeks motivated employees for long-term professional development and advancement. The role involves working to be the community’s most loved financial institution, handling account transactions, openings, closings, and answering member questions to provide accurate information on products and services.

Responsibilities include understanding products, cross-selling solutions, and working with supervision for issues beyond authority, while upholding core values

Qualifications

• One month to twelve months of similar or related experience.
• Strong communication and computer skills are required.

Responsibilities

• Develop understanding of credit union products and cross-sell solutions.
• Proficiency in teller transactions: deposits, withdrawals, transfers, loan payments, cashier's checks, wires.
• Open/close accounts and manage IRA rules; vault management cross-training.
• Listen to members, offer solutions, and refer complex issues to supervisor.

Skills

Customer service

Communication

Education

High school diploma

Tools

Computer skills

Job description

NorthCountry Federal Credit Union seeks motivated employees for long-term professional development and advancement. The role involves working to be the community’s most loved financial institution, handling account transactions, openings, closings, and answering member questions to provide accurate information on products and services.

Responsibilities include understanding products, cross-selling solutions, and working with supervision for issues beyond authority, while upholding core values