Member Advocate I: Personal Banking & Solutions

NorthCountry Federal Credit Union; Colchester (VT); On-site; USD 23,000 - 32,000; Full time

Job summary

NorthCountry Federal Credit Union in Colchester, VT, seeks a full-time teller to serve members with accuracy and a friendly approach. You will perform transactions, answer questions, and help with account management while upholding core values.

Experience with teller operations, cross-selling, and basic computer skills are preferred; on-the-job training on credit union software will be provided to support member financial needs.

Qualifications

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education or equivalent.
• Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature.
• Other Skills: Good computer and communication skills.

Responsibilities

• Develop understanding of products to discuss needs and cross-sell appropriate solutions.
• Be proficient in teller transactions including deposits, withdrawals, transfers, loan payments, cashier's checks, and wire transfers.
• Actively listen to members' needs and offer appropriate solutions or refer to supervisor as needed.
• Make decisions aligned with the credit union's core values while adhering to policies and procedures.
• Learn credit union history, bylaws, policies, and appropriate software; perform other duties as assigned.

Skills

Teller transactions

Cross-selling

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

Banking software

Job description

NorthCountry Federal Credit Union in Colchester, VT, seeks a full-time teller to serve members with accuracy and a friendly approach. You will perform transactions, answer questions, and help with account management while upholding core values.

Experience with teller operations, cross-selling, and basic computer skills are preferred; on-the-job training on credit union software will be provided to support member financial needs.