Member Advocate & Teller: Serve Members, Solve Needs

NorthCountry Federal Credit Union; Lyndon (VT); On-site; USD 23,000 - 32,000; Full time

Job summary

NorthCountry Federal Credit Union seeks motivated employees for long-term professional development and advancement. We are repeat winners of Vermont Business Magazine’s “Best Places to Work” award, and we support our employees with paid training as well as competitive compensation and a generous benefit plan.

Salary: $20/hr + DOE. Interactions include account transactions, opening/closing accounts, answering member questions, and providing accurate information about credit union products and

Qualifications

• One month to twelve months of similar or related experience is expected.
• A high school education or equivalent is required.
• Strong computer and communication skills are desirable.

Responsibilities

• Develop a clear understanding of credit union products and services to discuss financial needs with members.
• Be proficient in teller transactions including deposits, withdrawals, transfers, loan payments, and account openings/closes.
• Listen to members, offer solutions, and refer issues beyond authority to supervisor with recommendations.
• Make decisions aligned with core values while following policies and procedures.
• Develop knowledge of history, philosophy, bylaws, policies, and software systems; perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

NorthCountry Federal Credit Union seeks motivated employees for long-term professional development and advancement. We are repeat winners of Vermont Business Magazine’s “Best Places to Work” award, and we support our employees with paid training as well as competitive compensation and a generous benefit plan.

Salary: $20/hr + DOE. Interactions include account transactions, opening/closing accounts, answering member questions, and providing accurate information about credit union products and