Member Advocate I (Teller): Elevate Customer Experience

WEOKIE Federal Credit Union; Edmond (OK); On-site; USD 26,000 - 32,000; Full time

Job summary

WEOKIE Federal Credit Union in Edmond, OK is seeking a Member Advocate I (Teller) to deliver exceptional service while processing cash and member inquiries accurately and efficiently. You will engage with members, balance cash, and adhere to policies and controls.

The role emphasizes proactive product referrals and helping members manage their financial needs. Qualified candidates typically have a High School Diploma or equivalent, cash handling experience, and the ability to learn various

Qualifications

• Must have a High School Diploma or equivalent.
• Prior retail service experience with cash handling preferred.
• Able to learn and apply a variety of software applications.
• Accurate keyboarding skills.
• Excellent member service and communication skills.

Responsibilities

• Provide extraordinary member service and accurately process cash and inquiries.
• Balance cash drawers and handle deposits, payments, and withdrawals.
• Proactively identify referrals for member products and services.
• Follow policies, procedures and risk controls; report gaps to leadership.
• Assist with day-to-day tasks and provide coverage as needed.

Education

High School Diploma or equivalent

Tools

Software applications

Job description

WEOKIE Federal Credit Union in Edmond, OK is seeking a Member Advocate I (Teller) to deliver exceptional service while processing cash and member inquiries accurately and efficiently. You will engage with members, balance cash, and adhere to policies and controls.

The role emphasizes proactive product referrals and helping members manage their financial needs. Qualified candidates typically have a High School Diploma or equivalent, cash handling experience, and the ability to learn various