Member Advocate I: Teller, Exceptional Service

Weokie; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

WEOKIE is seeking a Member Advocate I (Teller) for our Central Location in Oklahoma City, OK. You will deliver exceptional service and accurately process a variety of cash and inquiry transactions, while following policies and procedures.

You will actively listen to members, suggest appropriate products and services, and help them manage their financial needs. This role requires cash handling experience and a customer-first mindset in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Encouraged to earn CCUFC designation.
• Experience in a retail service environment including cash handling preferred.

Responsibilities

• Provide extraordinary member service; engage with members and apply service standards.
• Accurately process transactions including cashing checks, deposits, withdrawals, and inquiries.
• Listen actively to answer questions and guide members to appropriate products and services.
• Identify and refer members to suitable products to save time or money.
• Follow policies, procedures and controls to mitigate risk and ensure security.
• Balance cash drawer and complete end-of-day procedures.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Problem solving

Education

High School Diploma or equivalent

CCUFC designation encouraged

Tools

Software applications

Job description

WEOKIE is seeking a Member Advocate I (Teller) for our Central Location in Oklahoma City, OK. You will deliver exceptional service and accurately process a variety of cash and inquiry transactions, while following policies and procedures.

You will actively listen to members, suggest appropriate products and services, and help them manage their financial needs. This role requires cash handling experience and a customer-first mindset in a fast-paced environment.