Member Advocate: Branch Customer Service Pro

Suncoast Credit Union; Wesley Chapel (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bonus program up to 12%

401K matching up to 8%

Medical coverage

Paid time off

Job summary

Suncoast Credit Union in Florida is seeking a Branch Customer Representative (Member Advocate) to deliver exceptional member service at our branch locations. You will perform teller transactions, promote Suncoast products, and help members with their financial needs in a confidential, professional manner.

The role emphasizes accuracy, strong communication, and problem solving. Requires a high school diploma and 1+ year of relevant experience; shifts align with branch hours and compensation is

Qualifications

• High school diploma or equivalent.
• 1+ year of experience with a financial institution or similar customer service role.
• General math proficiency to balance cash drawer, audit own work, and reconcile accounts.
• Good written, verbal and interpersonal communication skills.
• Must be able to maintain a high level of confidentiality.

Responsibilities

• Greet and welcome members to the credit union branch providing excellent member service throughout interactions.
• Identify ways to improve members’ financial life.
• Present and advise members about Suncoast products and services to meet their financial needs.
• Provide answers to members’ questions.
• Solve problems regarding members’ financial needs by listening to details and reporting results.

Skills

Customer Service

Data Science

Sales

Education

High school diploma or equivalent

1+ year of financial/customer service experience

Job description

Suncoast Credit Union in Florida is seeking a Branch Customer Representative (Member Advocate) to deliver exceptional member service at our branch locations. You will perform teller transactions, promote Suncoast products, and help members with their financial needs in a confidential, professional manner.

The role emphasizes accuracy, strong communication, and problem solving. Requires a high school diploma and 1+ year of relevant experience; shifts align with branch hours and compensation is