Member Advocate - Branch Customer Service & Teller (FT)

Suncoast-Credit-Union; Sarasota (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus program up to 12%

401K Matching up to 8%

Retirement Planning

Paid Time Off & Holidays

Employee Loan Discounts

Job summary

Suncoast Credit Union, based in Florida, seeks a Branch Customer Representative (Member Advocate) to deliver outstanding member service at our Sarasota branches. You will handle teller transactions, advise on products, and maintain confidentiality while building lasting member relationships.

The role emphasizes accuracy, problem solving, and proactive service, with a starting $20 hourly rate and incentive raises for learning key skills. Shifts align with branch hours and vary by location.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience with a financial institution or similar customer service role.
• General math proficiency to balance cash drawer, audit own work, and reconcile accounts.
• Strong written, verbal and interpersonal communication skills to interact effectively with members and staff.
• Must maintain a high level of confidentiality.

Responsibilities

• Greet and welcome members to the credit union branch providing excellent member service.
• Identify ways to improve members’ financial life.
• Present and advise members about Suncoast Credit Union products and services.
• Provide answers to members’ questions.
• Solve problems regarding members’ financial needs by listening, collecting data, and reporting results.

Skills

Customer Service

Data Science

Sales

Education

High school diploma or equivalent

Job description

Suncoast Credit Union, based in Florida, seeks a Branch Customer Representative (Member Advocate) to deliver outstanding member service at our Sarasota branches. You will handle teller transactions, advise on products, and maintain confidentiality while building lasting member relationships.

The role emphasizes accuracy, problem solving, and proactive service, with a starting $20 hourly rate and incentive raises for learning key skills. Shifts align with branch hours and vary by location.