Asset Recovery Representative 1

P1FCU; Lewiston (ID); On-site; USD 25,000 - 39,000; Full time

Job summary

P1 Federal Credit Union in Lewiston, Idaho is seeking a Collection Specialist to maintain professional rapport with members while adhering to the Fair Debt Collection Practices Act. The role involves evaluating delinquent accounts, negotiating payment plans, and coordinating with management on workout options.

The ideal candidate has teller experience, strong organizational skills, attention to detail, and familiarity with accounting concepts.

Qualifications

• Six months to two years of similar or related experience.
• Two-year college degree or completion of a specialized course of study at a business or trade school.
• Experience equivalent to degree.
• Teller experience a must.
• Bi-lingual Spanish a plus.
• Typing 35-40 wpm.
• MS Word and Excel experience a must.
• 10 key by touch.
• General accounting experience and familiarity with ledgers.
• Bank Secrecy Act training requirements.

Responsibilities

• Make calls on accounts in the collection queue and on credit cards; negotiate payment promises.
• Answer incoming calls; send and respond to emails.
• Review first payment default and research for missing allocations.
• Refer for repossession as needed; call references/skip tracing.
• Ask questions to assess ability to pay and locate collateral; complete action forms.
• Process garnishments and levies.
• Review delinquent accounts for repossession or further action; explain voluntary surrender.
• Verify title perfection, Nada value, and run Carfax.
• Work negative share/share draft accounts.
• Assist transport of vehicles and staff as needed.
• Pull credit as needed; know when to call BK accounts.
• Fill bankruptcy referral form and attach docs.
• Work with third-party collection agency statements and apply balances using GLs.
• Compliance with Bank Secrecy Act, AML, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA and Fair Debt Collections Act.

Skills

Teller experience

Bilingual Spanish

Accounting basics

Typing 35-40 wpm

MS Word & Excel

10-key by touch

Strong organizational skills

Customer service

Education

Associate degree or equivalent

Tools

General Ledger systems

Credit reporting systems

Job description

RoleMaintain professional rapport, follow the fair debt protection act. Balance the needs of our members while protecting the assets of the credit union. Interview members. Having the ability to listen in detail and pick up on key information that will help us determine how to further assist them, reason for delinquency and/ or gather information that would be beneficial to the credit union. Refer to management for workout options. Research & analyzes data on past due accounts. Have a solid understanding of the delinquency and next steps to take.Major Duties and Responsibilities60% Makes calls on accounts in the collection ques as well as credit cards. Negotiate promise to pays. Answer incoming calls. Send and respond to emails. Review first payment default, research for potential missing allocations etc. Refer for repossession as needed. Call references/skip tracing. Ask questions to obtain information regarding the members ability to pay and/or locate collateral. Also, complete subsequent action forms. Process garnishments and levy's.15% Review delinquent accounts for possible repossession recommendation or further action as deemed necessary. Be able to explain in detail how a voluntary surrender works, complete voluntary surrender form. Verify title perfection, look up Nada value, run Carfax. Have a general understanding of the repo sales process and how to apply sale proceeds.10% Work negative share/share draft accounts.5% Help transport vehicles/staff as needed. Know how to calculate amounts to redeem/payoff loan(s) including repo/close fees. Pull credit as needed. Knowledge of when you can and cannot call on Bankruptcy accounts or when you can ask for money and when you cannot when accounts are in BK status.5% Fill out bankruptcy referral form and attach docs needed5% Work statements from third party collections agency and apply balances correctly using GL's.Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA and Fair Debt Collections Act. Required to attend initial and ongoing annual Bank Secrecy Act training.Other duties as assignedKnowledge and SkillsExperienceSix months to two years of similar or related experience, including time spent in preparatory positions.Education/Certifications/LicensesA two-year college degree or completion of a specialized course of study at a business or trade school. Experience equivalent to degree.Interpersonal SkillsA significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.Other SkillsTeller experience a must and familiarity with accounting and general ledgers. Ability to type 35-40 wpm and Microsoft Word and Excel experience a must. General accounting experience and bi-lingual (Spanish) a plus. Exceptional organizational skills and ability to multi-task. 10 key by touch.ADA RequirementsPhysical RequirementsPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.