Member Account Protection Analyst

TEKsystems; United States; Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Hybrid work

Job summary

TEKsystems is seeking a Member Account Protection Analyst II to identify, investigate, and mitigate potentially fraudulent activity across member accounts and payment channels. This hybrid role in Anaheim, CA focuses on fraud alerts, debit/credit activity, and disputes while protecting member accounts.

The candidate should have strong banking/fraud experience and familiarity with Reg E and electronic payments. Excellent customer service and cross-functional collaboration are required.

Qualifications

• 12+ years of financial services, banking fraud, payment disputes, or investigations experience.
• Banking or credit union experience.
• Experience investigating debit/credit card fraud or disputes.
• Experience reviewing suspicious transactions or fraud alerts.
• Strong customer/member service and investigation skills.
• Comfortable working across multiple fraud, banking, or case-management systems.

Responsibilities

• Review fraud alerts and account activity for unusual or potentially fraudulent transactions.
• Investigate debit card, credit card, ATM, ACH, and other electronic payment activity.
• Perform real-time or near real-time card monitoring to prevent fraudulent transactions.
• Place account holds, restrictions, or closures when appropriate.
• Close compromised cards and coordinate replacement cards.
• Support Reg E and credit card dispute/claim processing, including documentation and provisional credits.
• Review ACH origination activity and determine whether transactions should be allowed or restricted based on risk.
• Conduct due diligence and recommend risk-based actions on suspected fraud cases.
• Communicate with members regarding fraud concerns, claims, procedures, and account protection.
• Partner with internal departments on fraud investigations and escalations.
• Maintain working knowledge of Reg E, Reg CC, UCC, and NACHA guidelines.

Skills

Banking fraud experience

Fraud investigations

Debit/Credit card disputes

Customer service

Multi-system familiarity

Job description

Job Title: Member Account Protection Analyst II

Alternative Search Title: Fraud Analyst II / Banking Fraud Analyst

Job Summary

The Member Account Protection Analyst II is responsible for identifying, investigating, and mitigating potentially fraudulent activity across member accounts and payment channels. This position reviews fraud alerts, transaction activity, debit/credit card activity, ACH transactions, and disputes while taking appropriate action to minimize losses and protect member accounts.

The ideal candidate has previous banking or credit union experience, strong knowledge of fraud investigations and debit/credit card disputes, and familiarity with Regulation E and electronic payment activity.

Key Responsibilities

• Review fraud alerts and account activity for unusual or potentially fraudulent transactions.
• Investigate debit card, credit card, ATM, ACH, and other electronic payment activity.
• Perform real-time or near real-time card monitoring to prevent fraudulent transactions.
• Place account holds, restrictions, or closures when appropriate.
• Close compromised cards and coordinate replacement cards.
• Support Reg E and credit card dispute/claim processing, including claim documentation and provisional credits when applicable.
• Review ACH origination activity and determine whether transactions should be allowed or restricted based on identified risk.
• Conduct due diligence and recommend appropriate risk-based actions on suspected fraud cases.
• Communicate with members regarding fraud concerns, claims, procedures, and account protection.
• Partner with internal departments on fraud investigations and escalations.
• Maintain working knowledge of Reg E, Reg CC, UCC, and NACHA guidelines.

Must-Haves

I would make these your primary screening requirements:

1. 12+ years of financial services, banking fraud, payment disputes, or investigations experience
2. Banking or credit union experience
3. Experience investigating debit/credit card fraud or disputes
4. Experience reviewing suspicious transactions or fraud alerts
5. Strong customer/member service and investigation skills
6. Comfortable working across multiple fraud, banking, or case-management systems

Highly Preferred

• Regulation E dispute experience
• ACH fraud or ACH transaction review
• ATM/debit card monitoring
• NACHA knowledge
• Reg CC/UCC exposure
• Experience placing account restrictions, card blocks, holds, or closures

Job Type & Location

This is a Contract position based out of Anaheim, CA.

Pay and Benefits

The pay range for this position is $27.16 - $32.59/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Anaheim, CA.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Anaheim,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.