Member Services Representative (Direct Hire)

TEKsystems; United States; Híbrido; USD 48.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding & training

Home-office equipment

Overtime opportunities

Performance bonus

Salary increases every 6 months

Commuter benefit

Descripción de la vacante

TEKsystems in Scottsdale, AZ is hiring a Member Services Associate to provide high-level customer support on billing, policy changes, renewals, and online account assistance. The hybrid role requires 40 hours weekly with 3 in-office days and 2 remote days, plus potential bonuses and comprehensive benefits.

The ideal candidate shows excellent customer service, strong communication, attention to detail, and the ability to manage multiple tasks across several systems while documenting issues

Formación

• Proven ability to provide high-quality customer service.
• Experience using multiple computer applications.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to prioritize multiple tasks and deliver timely responses.

Responsabilidades

• Assist members with billing, policy changes, renewals, and online portal questions.
• Provide professional and personalized customer service.
• Communicate with members by phone, email, text, and live chat.
• Navigate multiple systems while accurately documenting and resolving member needs.

Conocimientos

Customer service

Communication

Attention to detail

Multitasking

Empathy

Descripción del empleo

We are hiring a Member Services Associate to provide high-level customer support to members regarding billing questions, policy changes, renewals, and online account assistance. Communication will take place through phone, email, text, and live chat.

Position Details

• Starting Salary: $53,000/year
• Location: Scottsdale, AZ near McCormick Ranch
• Schedule: Full-time, 40 hours/week
• Hybrid: 3 days in office / 2 days remote
• Shifts may fall between 8:00 AM and 7:30 PM
• Schedule may include up to 8 Saturdays and 3 company holidays per year
• Direct Placement - not a contract role

What You'll Do

• Assist members with billing, policy changes, renewals, and online portal questions
• Provide professional and personalized customer service
• Communicate with members by phone, email, text, and live chat
• Navigate multiple systems while accurately documenting and resolving member needs

What We Are Looking For

• Strong customer service and communication skills
• Comfortable working across multiple computer applications
• Strong attention to detail, organization, and critical-thinking skills
• Ability to prioritize multiple tasks and solve problems
• Someone who is professional, dependable, empathetic, and takes pride in delivering a great customer experience

Additional Perks

• Paid, comprehensive onboarding and training
• Home-office equipment provided
• Overtime opportunities
• Potential $500 monthly performance bonus
• Salary increase consideration every six months
• $100/month commuter benefit for employees commuting to the office 3+ days per week

Job Type & Location

This is a Permanent position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Retirement & Savings401k matchStudent loan repayment assistanceLife and disability insuranceFinancial wellness education programs and toolsHealth & WellnessComprehensive medical, dental and vision coverageWellness program24/7 TelemedicineHealth Savings & Flexible Spending AccountsSecond opinion providerPassions & work/life balanceFlexible PTOMembership for Headspace mindfulness and meditationTuition and passion course reimbursementFamily planningFully paid parental leaveFertility benefits & supportAdoption assistanceNursing mother supportChild care and tutoring benefits

Job Type & Location

This is a Permanent position based out of Scottsdale, AZ.

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.