Meetings Rooms Manager - 3rd Shift

GLOBETROTTERS INTERNATIONAL INC; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Vision insurance

Life insurance

Voluntary short-term disability

Paid time off

Job summary

Globetrotters International Inc. is seeking a 3rd Shift Meeting Rooms Manager for the Aramark/Globetrotters LLC facilities operation at McCormick Place in Chicago, IL. The role focuses on coordinating meeting room setups, staffing, and safety, while managing a team and maintaining service standards.

Responsibilities include leading staff, handling work orders in EBMS, and ensuring rooms meet event specifications. A 3+ year background in similar roles and Spanish language skills are preferred.

Qualifications

• Three (3) years of experience as a Meeting Rooms Manager, Conference Coordinator or Event Planner, or in a similar event operations role.
• Demonstrated experience managing a team minimum of at least15 employees simultaneously.
• Experience with Aramark Quantum Leap program preferred.
• Ability to communicate verbally in Spanish preferred.

Responsibilities

• Coordinate and oversee meeting room setups, event setups, and teardowns, ensuring services are completed accurately and on time.
• Respond promptly to customer and operational requests and maintain a high standard of customer service.
• Use EBMS to create, monitor, and manage work orders and communicate assignments to staff.
• Oversee Housekeeping and meeting room operations, ensuring rooms and assigned areas are clean, maintained, and set according to event specifications.
• Lead, train, coach, and provide performance feedback to employees; address performance concerns in accordance with applicable policies and the Union Labor Agreement.
• Spend a minimum of 80% of the workday actively overseeing facility operations, following up with employees and departments, and maintaining service standards.

Skills

Meeting rooms management

Team leadership

Customer service

Verbal & written communication

Spanish language (preferred)

Tools

EBMS

Aramark Quantum Leap

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ALL EMPLOYEES Full Time Chicago, IL, US

Salary Range: $65,000.00 To $75,000.00 Annually

Globetrotters Engineering is a full-service professional organization based in beautiful downtown Chicago, which was rated the “Best Big City” by Conde Nast Traveler readers for an unprecedented eight years in a row. We are proud to have served the public and private sectors since 1974, drawing upon highly qualified and experienced staff with diverse expertise to provide cost-effective, sustainable, and responsive services to our clients. Globetrotters is committed to planning, designing, constructing, and managing quality and sustainable infrastructure projects that play an integral role in the development and success of the communities we serve.

Globetrotters is a three-time honoree of the Best & Brightest Company to Work For award (2024, 2025, 2026) and was also recognized as one of the Best Companies to Work for in Engineering in 2025. These distinguished awards recognize organizations that foster exceptional workplace cultures and demonstrate innovative business practices.

Situated along Chicago’s beautiful lakefront, McCormick Place and Wintrust Arena have become essential hubs supporting Chicago’s tourism and entertainment industry.

McCormick Place stands strong as the nation’s largest convention center with a campus footprint of 2.6 million square feet of exhibit space, 600,000 square feet of meeting room space, and nearly 100,000 square feet of ballroom space. McCormick Place/Wintrust Arena have become a magnet of culture, drawing many visitors each year to the beautiful lakeshore of Chicago.

We are currently seeking a 3rd Shift Meeting Rooms Manager for the Aramark / Globetrotters LLC facilities operation at McCormick Place.

Responsibilities

• Coordinate and oversee meeting room setups, event setups, and teardowns, ensuring services are completed accurately and on time.
• Respond promptly to customer and operational requests and maintain a high standard of customer service.
• Use EBMS to create, monitor, and manage work orders and communicate assignments to staff.
• Oversee Housekeeping and meeting room operations, ensuring rooms and assigned areas are clean, maintained, and set according to event specifications.
• Review event requirements and determine appropriate staffing levels, assignments, and operational needs.
• Inspect assigned areas throughout each shift to ensure service, cleanliness, safety, and performance standards are consistently met.
• Lead, train, coach, and provide performance feedback to employees; address performance concerns in accordance with applicable policies and the Union Labor Agreement.
• Conduct pre-shift meetings to communicate priorities, event requirements, staffing assignments, safety information, and operational updates.
• Monitor staffing, attendance, schedules, time records, sign-in sheets, and employee timesheets to support effective operations and wage-and-hour compliance.
• Identify and resolve operational, service, staffing, and interpersonal issues promptly and professionally.
• Submit and follow up on maintenance and repair work orders and proactively address recurring service or facility issues.
• Ensure equipment, supplies, storage areas, chemicals, and workspaces are properly maintained, organized, labeled, and used in accordance with safety requirements.
• Enforce all applicable safety rules, policies, procedures, and operational standards.
• Maintain effective communication and coordination among shifts, departments, supervisors, management, and facility personnel.
• Maintain accountability for department phones, keys, equipment, and other assigned property.
• Document and report Workers’ Compensation and General Liability incidents within required timelines.
• Review departmental email daily and respond to or appropriately route requests within 24 hours.
• Maintain a professional presence and promote positive relationships with employees, customers, visitors, and facility partners.
• Spend a minimum of 80% of the workday actively overseeing facility operations, following up with employees and departments, and maintaining service standards.
• Identify opportunities to improve operations, take initiative, and assume additional responsibilities as needed.
• Complete required inspections, meetings, reports, special projects, and management assignments within established timelines.
• Attend mandatory company and departmental meetings and participate in recognition programs and initiatives.

Qualifications

• Three (3) years of experience as a Meeting Rooms Manager, Conference Coordinator or Event Planner, or in a similar event operations role.
• Knowledge and experience with a variety of meeting rooms sets, including but not limited to Classroom, Theatre, Conference, Hallow Square, U-Shaped, Banquet, School Room, and Chevron styles.
• Demonstrated experience managing a team minimum of at least15 employees simultaneously.
• Ability to work effectively in a fast-paced environment, high-pressure, event-driven environment.
• Strong verbal and written communication skills. Experience working in a union environment preferred.
• Previous experience overseeing and managing union employees preferred.
• Experience with Aramark Quantum Leap program preferred.
• Ability to communicate verbally in Spanish preferred.

Shift Requirements

The Aramark/ Globetrotters operation at MPEA is event-driven, and this position must have the flexibility to adjust their work schedule as needed to meet the operational demands of the event. Flexible scheduling may include working weekends, extended daily hours, and more the 40 hour per work week when required by business and event needs.

Physical Requirements

The Meeting Rooms Manager will be required to oversee the entire McCormick Place/Wintrust Arena facility for extended periods of time. This position requires frequent walking and standing, including periods that may exceed eight hours in a workday. The Meeting Rooms Manager is expected to spend approximately 80% or more of their workday on the facility floor, actively monitoring operations an responding to operational needs. The position also requires the ability to lift, bend, climb stairs, and perform other physical activities as needed to support facility operations.

Languages

English and Spanish, preferred

Schedule

Monday to Saturday; 9:00pm – 6:30am

Job Type

Full-time

Salary Range

$65,000 - $75,000

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Vision insurance
• Company-paid Life insurance
• Voluntary short-term disability
• Paid time off

At Globetrotters, you are offered the diverse opportunities that are found at a larger firm, but are within the more collaborative and close-knit environment of a mid-size firm. Your perspective and exceptional skills will be valued here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.