Stewarding Supervisor | Full-Time | McCormick Place Convention Center

Oak View Group; Chicago (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off

Job summary

Oak View Group seeks a Stewarding Supervisor to oversee utility stewards, dishwashers, and stewarding operations at McCormick Place and WINTRUST Arena in Chicago. You will lead scheduling, inventory control, and food safety programs, while training staff and ensuring sanitation and safety standards are met during events.

The role reports to the Director of Operations (BOH) and requires flexible hours, including nights and weekends.

Qualifications

• High school diploma or GED.
• 2-3 years prior supervisory experience in stewarding, dishwashing, housekeeping, or food and beverage operations.
• Previous supervisory or team-lead experience is preferred.
• Must be able to work in a fast-paced environment.
• Knowledge of sanitation, cleaning chemicals, food safety, and workplace safety procedures.
• Ability to train, motivate, and hold employees accountable.
• Must possess effective organizational and planning skills.
• Must have strong communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to interact with all levels of staff, including management.
• Ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
• Must be able to move around the facility and stand for extended periods during events.
• Must be comfortable working inside or outside environments as needed by events.

Responsibilities

• Supervise and assign daily duties to utility stewards, dishwashers, and other stewarding team members.
• Monitor employee performance, attendance, productivity, and adherence to department standards.
• Train employees on proper cleaning procedures, equipment handling, PPE, and sanitation practices.
• Conduct shift briefings and communicate operational priorities.
• Provide coaching and support to improve employee performance and teamwork.
• Distribute, track, and recover equipment for Restaurant and Concessions; coordinate repairs.
• Maintain and secure equipment assets; dispose of damaged equipment.
• Execute cleaning schedules, pre-shifts, checklists, and audits.
• Conduct daily inspections for health standards; take corrective action.
• Uphold HACCP procedures and health regulations.
• Ensure proper cleaning and storage of kitchen equipment and surfaces.
• Assign duties to Union leads; inspect facilities; ensure regulatory compliance.
• Documentation and timely corrective action; OSHA reporting.
• Maintain daily cleaning schedules, reports, and handover notes.
• Track staff assignments, supply usage, and equipment issues; communicate needs.
• Support labor efficiency, sanitation, and cost-control goals.

Skills

Supervisory experience

Communication skills

Customer service

Flexible hours

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Stewarding Supervisor position reports to the Director of Operations (BOH), with responsibilities to include purchasing, inventory control, scheduling and managing culinary staff, food safety program, cost of goods accountability, labor management, food production, and quality control. This position leads and trains stewarding staff, monitors sanitation standards, manages equipment and supplies, and ensures compliance with company policies and food safety requirements.

Salary

This role pays an hourly rate of $30.00.

Benefits for Full-Time Roles

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

Application Period

This position will remain open until December 31, 2026.

About The Venue

McCormick Place Convention Center, located in downtown Chicago, is the largest and most flexible convention center in North America. With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.

Responsibilities

Staff Supervision and Leadership

• Supervise and assign daily duties to utility stewards, dishwashers, and other stewarding team members.
• Monitor employee performance, attendance, productivity, and adherence to department standards.
• Train employees on proper cleaning procedures, equipment handling, PPE, and sanitation practices.
• Conduct shift briefings and communicate operational priorities.
• Provide coaching and support to improve employee performance and teamwork.

Equipment

• Responsible for distribution, tracking, and recovery of equipment needed to execute Restaurant and Concessions.
• Coordinate timely repairs of food service equipment.
• Maintain and secure equipment assets in good repair.
• Dispose of damaged equipment and make recommendations for new ones.

Utility/Sanitation

• Execute operational cleaning schedules, pre-shifts, checklists, and audits.
• Conduct daily inspections to ensure production and dish areas meet company and health department standards. Take corrective action and follow-up where necessary.
• Uphold cleaning standards by OVG and City Health Department.
• Ensure kitchens, dishwashing areas, storage rooms, and stewarding workspaces remain clean and sanitary.
• Monitor compliance with HACCP procedures and applicable food safety requirements.
• Ensure proper cleaning, sanitizing, and storage of kitchen equipment, utensils, and food-contact surfaces.

Equipment and Inventory Control

• Assigns appropriate duties to Union leads and hourly team members working at McCormick and WINTRUST Arena.
• Conducts monthly food service facilities inspections to ensure that equipment and buildings meet requirements of state and local health laws and internal regulations.
• Responsible for documentation and timely corrective action.
• Coordinates and oversees warewashing equipment to maximize operational efficiencies.
• Responsible for maintaining warewashing supplies, along with cleaning and sanitation supplies.
• OSHA reports and documentation recorded and retained to comply with state and federal laws.
• Responsible for accident reporting and corrective action.

Administrative Responsibilities

• Maintain daily cleaning schedules, inspection reports, and shift handover notes.
• Track staff assignments, supply usage, and equipment issues.
• Communicate staffing needs and operational concerns to department management.
• Assist with scheduling, performance evaluations, and employee development.
• Support departmental goals for labor efficiency, sanitation, and cost control.

Qualifications

• High school diploma or GED.
• 2-3 years prior supervisory experience in stewarding, dishwashing, housekeeping, or food and beverage operations.
• Previous supervisory or team-lead experience is preferred.
• Must be able to work in a fast-paced environment.
• Knowledge of sanitation, cleaning chemicals, food safety, and workplace safety procedures.
• Ability to train, motivate, and hold employees accountable.
• Must possess effective organizational and planning skills.
• Must have strong communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to interact with all levels of staff, including management.
• Ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
• Must be able to move around the facility and stand for extended periods during events.
• Must be comfortable working inside or outside environments as needed by events.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.