Meetings & Events Manager

Pendry San Diego LLC; San Diego (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

Montage International is seeking a dedicated Manager of Meetings and Events to oversee coordination and execution of group assignments from the Sales Department. You will monitor contracts for guest rooms, meeting space, and catering, ensuring seamless communication across hotel teams.

Responsibilities include forecasting group revenues, reviewing contracts, and guiding post-event billing. The role emphasizes collaboration with the Culinary team and adherence to hotel standards and SOPs.

Qualifications

• 3-5 years’ experience in Event Management or Conference Services.
• Bachelor’s Degree required.
• Delphi and Opera experience preferred; cloud-based experience a plus.
• Extensive knowledge of entertainment market.
• Strong proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Maintain strong client relations and ensure conference specifications are communicated and executed for a successful meeting experience.
• Monitor and manage room blocks and meeting space according to contracts to maximize hotel revenue.
• Review sales contracts, blocks, cut-off dates, concessions, and attrition clauses with clients.
• Forecast group rooms and catering revenues within a 5% variance.
• Prepare and distribute Conference Resume 7-10 days before group arrival; communicate changes to hotel departments.
• Distribute BEOs for group and affiliates 14 days prior to events.
• Collaborate with Culinary team to execute catering events and banquets.
• Establish SOPs for conference service department in cooperation with the Director of Catering.

Skills

Client relations

English fluency

Clear communication

Education

High school degree

Bachelor’s degree

Tools

Delphi

Opera

Word

Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Manger of Meetings and Events will be responsible for managing, coordinating, and executing group assignments turned over by the Sales Department. The focus of the role will be to monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
• Produce and distribute Conference Resume 7-10 days prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
• Distribute BEOs for group and affiliates 14 days prior to events.
• Work extensively with the Culinary team on executing catering events and banquets.
• Work with Director of Catering to establish best practices and SOP’s for conference service department.
• Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
• Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
• Support the Sales and Events team in Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business.
• Compile any cancellation/attrition charges for the group.
• Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
• Perform other functions as required and directed.

QUALIFICATIONS

• High school Degree or equivalent education
• 3-5 years’ previous experience in Event Management or Conference Services Luxury hotel experience strongly preferred
• Extensive knowledge of entertainment market
• Bachelor’s Degree
• Delphi and Opera experience, cloud-based experience preferred
• Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
• Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.

SALARY

The pay scale for Meeting & Events Manager, Catering Sales is $75k - $80k. The pay scale is the base salary wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

EEO

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

COMPANY CULTURE

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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