Meetings Concierge

CoralTree Hospitality; San Diego (CA); On-site; Full time

Job summary

A leading hospitality company is seeking a Meetings Concierge to ensure seamless execution of meeting services. The role involves coordinating with various departments, providing exceptional customer service, and ensuring guest satisfaction during events. Ideal candidates are detail-oriented and thrive in fast-paced environments.

Qualifications

• 1–2 years experience in hospitality or event coordination.
• Ability to remain calm under pressure.

Responsibilities

• Serve as liaison between meeting planners and hotel departments.
• Ensure timely setup of meeting rooms.
• Monitor guest satisfaction and escalate concerns.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Education

High school diploma

Degree in Hospitality

Tools

Microsoft Office Suite

Event Management Software

Job description

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Overview

The Meetings Concierge serves as the primary point of contact for meeting planners and conference guests during their event. This highly visible role ensures seamless execution of all meeting services by coordinating closely with internal departments and providing exceptional customer service. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where guest satisfaction is the top priority. Pay Rate: $23.00

Responsibilities

• Serve as the on-site liaison between meeting planners and hotel/venue departments (banquets, AV, housekeeping, front office, etc.).
• Ensure timely setup and readiness of meeting rooms according to specifications and daily event orders (BEOs).
• Greet meeting organizers upon arrival and remain available to handle requests or resolve issues during the event.
• Conduct regular checks of meeting spaces to ensure cleanliness, correct setup, and functionality of all equipment.
• Respond promptly to changes in event needs, such as adjusting room layouts, replenishing supplies, or addressing technical difficulties.
• Coordinate last-minute requests such as food and beverage additions, signage, or print materials.
• Monitor guest satisfaction and escalate concerns to the appropriate department as needed.
• Maintain professional and courteous communication with clients, vendors, and staff at all times.
• Assist in post-event follow-ups or debriefs, capturing client feedback and opportunities for improvement.

Qualifications

• High school diploma or equivalent; degree in Hospitality, Events Management, or related field preferred.
• Minimum of 1–2 years experience in hospitality, event coordination, or guest services.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and composed under pressure.
• Familiarity with AV equipment and basic technical troubleshooting is a plus.
• Proficiency in Microsoft Office Suite; experience with event management software a plus.
• Flexibility to work early mornings, evenings, weekends, and holidays as event schedules demand.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift and carry up to 25 pounds.
• Navigate between meeting rooms, back-of-house areas, and guest spaces throughout the day.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Travel Arrangements and Hospitality