Home Office Concierge

Aegis Living; Bellevue (WA); Remote; USD 40,000 - 60,000; Full time

Job summary

Aegis Living is seeking a dedicated Concierge for their Home Office in Bellevue, WA. This entry-level position focuses on exceptional customer service, front desk management, and various administrative tasks within the HR team. With set hours from Monday to Friday, this full-time role offers a welcoming work environment and a focus on community and service excellence.

Benefits

Paid time off (PTO)

Sick pay

Appreciation days

401K

Qualifications

• 1 year or equivalent in customer service industry.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Must meet State requirements on criminal background.

Responsibilities

• Handle front desk duties and manage visitor interactions.
• Provide administrative assistance to the HR team.
• Maintain a clean and welcoming environment.

Skills

Customer service

Communication

Organizational skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Our Aegis Living Home Office is looking for a Concierge to provide exceptional customer service to our families and guests.

The Aegis Living Home Office Concierge is responsible for: 1) handling the front desk and all its assigned duties; 2) providing excellent customer service; 2) Being a contributing member of the Human Resources team by assisting with various administrative tasks.

Schedule:

• Monday-Friday 8:00am-5:00pm (in-office)

What We Offer:

• PTO (paid time off) + Sick Pay + Appreciation Days
• 401K
  

Position Requirements:

The following position responsibilities are essential functions of the position. Successful job applicants will be able to perform these essential functions with or without requested accommodation.

• Create a warm welcome for every Home Office visitor and guest.
• Answer all incoming calls within 3 rings and manage as appropriate.
• Maintain a clean and welcoming environment, focusing on the lobby and bistro
• Act as a liaison for the Marketing Team by ensuring all leads are addressed in a timely manner.
• Provide administrative assistance to the HR team as needed.
• Universal worker. Willingness to assist wherever needed.
• Is organized and manages time
• Track and manage to ensure a constant and adequate stock of office supplies, cleaning supplies, and snacks for the office.
• Process owner for Concierge related projects and tasks.
  

Success Factors:

Success factors are the combination of skills, attributes and behaviors that, when applied, produce individual and organizational success.

• Emphasis on timeliness and attendance. Reliability is key.
• Strong oral and written communication
• Professional appearance and demeanor.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Commitment to high quality standards and service with every interaction.
• Effective conflict resolution and trouble shooting
• Detail-oriented.
• Prioritizes the importance of staff confidentiality and personal information as a member of the HR team.
  

Required Skills, Knowledge and Abilities:

• 1 year or equivalent in customer service industry
• Knowledge of computers, internet, and software applications including Word and Excel
• Skilled in building relationships with residents, staff, and family members
• Ability to work in cross-functional teams
• Must meet State requirements on criminal background
• Must be a minimum age of 18 years old.
• This is an in-office position located in our Home Office in Bellevue, WA. Monday-Friday 8am-5pm.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitals and Health Care

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