Student Support Concierge

Thinkmagellan; Lynchburg (VA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading educational support firm is seeking a full-time Student Support Concierge to assist online students with course registration, academic advisement, and monitoring their progress. Ideal candidates should possess a Bachelor's degree and excellent customer service skills, ready to interact with a diverse range of clients remotely.

Qualifications

• Minimum of a bachelor’s degree required.
• Comfortable interacting with clients via various media.
• Experience working with members of the public preferred.

Responsibilities

• Assist students with course registration and academic advisement.
• Monitor students' progress toward degree completion.
• Provide referrals to necessary university resources and support.

Skills

Customer service

Communication

Collaboration

Detail-oriented

Education

Bachelor's degree

Job description

TheStudent Support Conciergeprovidessupport, advocacy, and advisement to online students. Outside of the online classroom, the SSC provides the most sustained and meaningful contact with theclient institutionfor the student.

TheSSC’sduties include (but are not limited to)creating and implementing systems forthe following:

• Assistingstudents in completing course registration processes and requirements.
• Providingacademic advisement to students on topics such as courseselection.
• Providingreferrals to academic and co-curricular resources, including support offices (registrar and financial aid, etc.) and other university resources asappropriate.
• Monitoring students’ progress toward degree completion and proactively intervening when necessary.

• Maintaining regular contact with students tomonitortheir well-being, academic progress, and other needs.
• Keepsaccurateand detailed records in compliance with federal, state, and institutional policies.
• Communicating with the leadership as requested toprovidefeedback and information needed to deliver a quality online program.

This is a full-time position (40 hours/week) with eligibility for company benefits. Qualifiedapplicants will have at least a bachelor’s degree and some experience working with members of the public. Theyshould be comfortable interacting with a variety of clients through various media (phone, email, etc.)andexcellent customer service, communication, and collaboration skills. They should be detail-oriented and able to work under pressure.

TheStudent SupportConcierge serves as the face of the online programon behalf of the Magellan team. Most daily interactions for this position will be with others in the campus community, and ideally, the person occupying this role will come to seem like an integral part of the life of the campus.

Magellan Learning Solutions was founded in 2017. It has grown steadily since then, now employing a team of personnel who can address all areas of the educational experience. Magellan exists to support its clients’ educational missions with tailored curricular and operational solutions to help them thrive. While most of Magellan’s clients occupy the higher educational space, othersprovideinstruction and education outside of formal educational structures.

Magellan prides itself on being a small business that develops close relationships with its clients, tailoring its work to suit the clients’ needs and vision. Magellan strives tooperatewith integrity, keeping learners at the center of the educational experience, and delivering on their promises via practical, solution-oriented interventions.

Location:Remote

Department:Academic Operations

Employment Type: Full-Time