Meeting Support Professional

AVI-SPL, Inc.; Jacksonville (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

Paid holidays, sick days, personal day

Training and professional development

Dynamic company culture

Job summary

AVI-SPL, Inc. is seeking an Onsite Meeting Support Professional to be the primary contact for customer sites, ensuring world-class service and smooth AV operations. You will support VIP meetings, configure spaces, and troubleshoot A/V issues to deliver a seamless experience.

You will greet attendees, coordinate with internal teams, and document resolutions for future improvements. This role requires on-site availability, strong communication, and a professional demeanor.

Qualifications

• Experience supporting high-profile meetings or events.
• Basic knowledge of AV equipment and conference room technology.
• Excellent communication and people skills.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Availability to work onsite during events, including evenings or weekends.
• Tech-savvy with quick system learning and troubleshooting.
• Valid driver’s license and MVR meeting AVI-SPL standards.
• Minimum high school diploma or equivalent.

Responsibilities

• Serve as onsite point of contact for VIP meetings and ensure flawless execution.
• Assist with setup, configuration, and breakdown of meeting spaces and equipment.
• Provide basic AV troubleshooting, including laptops and conference call gear.
• Ensure materials, technology, and facilities are prepared prior to events.
• Greet VIP guests and attendees, maintaining professionalism.
• Document issues and resolutions for continuous improvement.
• Setup events in auditorium and classroom environments.
• Perform preventative maintenance on cables and hardware.
• Support tasks timely and with quality, including recording support.
• Work with internal/external teams reflecting AVI-SPL values.
• Provide client training as needed and adhere to safety standards.

Skills

Excellent communication

People skills

Organizational skills

Customer service

Troubleshooting

Calm under pressure

Tech-savvy

Education

High school diploma

AVIXA CTS Certification

Tools

AV equipment basics

Conference room tech

Job description

As a Meeting Support Professional, you will be the primary onsite point of contact that will work in partnership with the Customer, management team, Global Help-desk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Your role is to facilitate smooth operations, address technical needs promptly, and ensure a professional and welcoming environment.

WHO WE ARE

AVI-SPL is committed to delivering exceptional experiences for our clients and partners. We are seeking a dedicated Onsite Meeting Support Professional to ensure the seamless execution of high-profile meetings and events, providing top-tier support and audio-visual troubleshooting.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

Day-To-Day Responsibilities:

• Serve as the onsite point of contact for VIP meetings, ensuring all arrangements are executed flawlessly.
• Assist with setup, configuration, and breakdown of meeting spaces, including seating, signage, and equipment.
• Provide basic AV troubleshooting support, including connecting laptops, troubleshooting audio/video issues, and managing conference call equipment.
• Ensure all meeting materials, technology, and facilities are prepared and functioning prior to events.
• Greet and assist VIP guests and attendees, maintaining a professional and courteous demeanor.
• Document issues and resolutions for continuous improvement.
• Setup events in an auditorium and classroom environment
• Setup/breakdown of conference spaces to meet the customer event needs
• Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties

WHAT WE’RE LOOKING FOR

Must-Haves:

• Proven experience supporting high-profile meetings or events is preferred.
• Basic knowledge of AV equipment, conference room technology, and troubleshooting.
• Excellent communication and people skills.
• Ability to remain calm and professional under pressure.
• Strong organizational skills with attention to detail.
• Availability to work onsite during scheduled events, including occasional evenings or weekends as needed.
• Tech-savvy with the ability to quickly learn new systems and troubleshoot common AV issues.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent

Nice-To-Haves:

• Formal education in Electronics or related field preferred
• AVIXA CTS Certification

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.