Onsite Support Technician

AVI-SPL, Inc.; Town of Texas, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Training and development

Dynamic company culture

Job summary

AVI-SPL is seeking an Onsite Support Technician to join our team and deliver world-class customer service at customer sites. You will work with the customer, management, global helpdesk, and SIG teams to provide on-premises support for AVI-SPL customers.

You will set up and troubleshoot conference spaces, perform preventive maintenance, support networked devices, and travel to job sites as required while adhering to safety standards and AVI-SPL values.

Qualifications

• Effective communication with employees, customers and colleagues.
• Ability to use hand and power tools safely.
• Ability to work independently and meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid driver’s license and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Must be flexible to work after hours and weekends when required.

Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform preventative maintenance task to help maintain customer spaces.
• Perform support tasks in a timely and quality conscious manner.
• Provide field service support of networked devices.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation and end user training as needed.
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required.

Skills

Communication

Tools usage

Independent work

Basic computer skills

Signal flow knowledge

Driver's license

Education

High School Diploma or equivalent

Tools

Hand tools

Power tools

Audio/Video equipment

Job description

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required

• Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves:

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.