MedTech Robotics Field Service Engineer

Johnson & Johnson Innovative Medicine; Santa Clara (CA); On-site; USD 69,000 - 111,000; Full time

Job summary

Johnson & Johnson is seeking a hands-on Field Service professional to support robotic medical systems in hospital and manufacturing environments. You will perform setup, installation, maintenance, and upgrades while ensuring patient safety and system reliability.

The role requires 2–3 years in field service or robotics, strong troubleshooting skills, and good communication with hospital staff and internal partners. Travel up to 50% is required.

Qualifications

• Bachelor’s degree in Computer Science, Robotics, or a related field.
• 2–3 years of field service, medical devices, robotics, or related technical environment.
• Foundational knowledge of mechanical, electrical, and software troubleshooting.
• Experience with installation, commissioning, sustaining support, calibration, testing, or preventive maintenance.
• Knowledge of regulated medical-device environments including GMP/ISO expectations.
• Strong written and verbal communication in English.
• Valid driver’s license and credentialing readiness.

Responsibilities

• Perform system set-up, movement, installation and commissioning support for robotic medical systems.
• Troubleshoot mechanical, electrical, software, and system-performance issues using approved documentation.
• Respond to service needs to support system reliability and customer satisfaction.
• Complete inspections, software/firmware updates, and service-task validation per procedures.
• Escalate complex issues and collaborate with cross-functional teams.
• Maintain service records, parts usage, and equipment inventory.

Skills

Troubleshooting

Customer service

Communication

Independent work

Time management

Education

Bachelor’s Degree in Computer Science, Robotics, or related technical field

Tools

Microsoft Dynamics

Outlook

Excel

Word

PowerPoint

Job description

Johnson & Johnson is seeking a hands-on Field Service professional to support robotic medical systems in hospital and manufacturing environments. You will perform setup, installation, maintenance, and upgrades while ensuring patient safety and system reliability.

The role requires 2–3 years in field service or robotics, strong troubleshooting skills, and good communication with hospital staff and internal partners. Travel up to 50% is required.