Robotics Solutions Engineer

Johnson & Johnson Innovative Medicine; Santa Clara (CA); On-site; USD 69,000 - 111,000; Full time

Job summary

Johnson & Johnson is seeking a hands-on Field Service professional to support robotic medical systems in hospital and manufacturing environments. You will perform setup, installation, maintenance, and upgrades while ensuring patient safety and system reliability.

The role requires 2–3 years in field service or robotics, strong troubleshooting skills, and good communication with hospital staff and internal partners. Travel up to 50% is required.

Qualifications

• Bachelor’s degree in Computer Science, Robotics, or a related field.
• 2–3 years of field service, medical devices, robotics, or related technical environment.
• Foundational knowledge of mechanical, electrical, and software troubleshooting.
• Experience with installation, commissioning, sustaining support, calibration, testing, or preventive maintenance.
• Knowledge of regulated medical-device environments including GMP/ISO expectations.
• Strong written and verbal communication in English.
• Valid driver’s license and credentialing readiness.

Responsibilities

• Perform system set-up, movement, installation and commissioning support for robotic medical systems.
• Troubleshoot mechanical, electrical, software, and system-performance issues using approved documentation.
• Respond to service needs to support system reliability and customer satisfaction.
• Complete inspections, software/firmware updates, and service-task validation per procedures.
• Escalate complex issues and collaborate with cross-functional teams.
• Maintain service records, parts usage, and equipment inventory.

Skills

Troubleshooting

Customer service

Communication

Independent work

Time management

Education

Bachelor’s Degree in Computer Science, Robotics, or related technical field

Tools

Microsoft Dynamics

Outlook

Excel

Word

PowerPoint

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Manufacturing

Job Sub Function:

Robotics Service & Repair

Job Category:

Business Enablement/Support

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Summary

Contributes to the Technical Field Service team as an individual contributor supporting robotic medical systems in hospital and manufacturing environments. Performs system set-up, installation support, maintenance, troubleshooting, repair, movement, upgrades, and de-installation activities with general direction. Applies foundational field service knowledge and approved procedures to help maintain system availability, service quality, and a positive customer experience.

Job Description

Provides hands-on technical service support for robotic systems and associated equipment. Completes planned and unplanned service activities in accordance with released procedures, quality-system requirements, and safety standards. Builds technical proficiency through formal training, field experience, and collaboration with experienced RSEs and cross-functional support teams.

Key Responsibilities:

• Perform system set-up, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation activities for robotic medical systems and associated equipment.
• Troubleshoot mechanical, electrical, electro-mechanical, software, firmware, and system-performance issues using approved service documentation, diagnostic tools, system data, and log analysis.
• Respond to scheduled and unscheduled service needs in a timely and professional manner to support system reliability, uptime, and customer satisfaction.
• Complete inspections, field actions, software and firmware updates, service-tool validation activities, and other assigned service tasks in accordance with released procedures.
• Escalate complex or unfamiliar technical issues appropriately and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and other cross-functional partners.
• Coordinate with hospital stakeholders regarding service visits, equipment access, site readiness, operating-room requirements, and safe movement of equipment.
• Maintain complete and timely service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data.
• Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets in accordance with established inventory and control requirements.
• Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and all applicable Environmental, Health, and Safety requirements.
• Apply effective time and task management to balance planned work, customer needs, documentation, and travel requirements.
• Participate in technical and product training and share relevant field knowledge with team members to strengthen service capability.
• Support continuous improvement by gathering service data, identifying recurring issues, and contributing practical recommendations to improve service effectiveness.
• Develop and maintain productive working relationships with customers, coworkers, and cross-functional partners.
• Provide clear status updates and communicate service risks, delays, and issues to the appropriate support teams and leadership.

Experience and Skills Required:

• Bachelor’s Degree in Computer Science, Robotics, or a related field technical field.
• 2-3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment.
• Foundational knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting.
• Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance activities.
• Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations.
• Strong troubleshooting and problem-solving skills, with the ability to collect data, interpret system information, identify likely causes, and complete corrective actions within the scope of training.
• Strong customer-service skills and the ability to communicate professionally with hospital personnel, technical teams, and internal partners.
• Effective written and verbal communication skills, including proficiency in speaking and writing English.
• Ability to organize and prioritize planned and unplanned work while maintaining accurate and timely documentation.
• Ability to work independently on qualified tasks and collaborate effectively in a team environment.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using a CRM or service-management system, such as Microsoft Dynamics, is preferred.
• Basic understanding of parts, inventory, service tools, and calibrated-equipment controls.
• Ability to learn standard software and firmware upgrade processes, remote-support practices, and service-tool workflows.
• Valid driver’s license and ability to meet hospital credentialing requirements, where applicable.

Work Environment and Physical Requirements:

• Ability to work in hospitals, operating room support areas, customer sites, and manufacturing environments.
• Ability to work flexible hours, including early mornings, evenings, weekends, or on-call coverage based on customer and business needs.
• Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended periods.
• Ability to safely lift up to 45 lbs. and move service equipment or system components using appropriate tools, training, and assistance.

Travel:

• Domestic, up to 50%

This position is overtime eligible.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is :

$69,000.00 - $111,090.00

Additional Description for Pay Transparency: