MedSurg Service Line Manager

Intermountain-Health-; Murray (UT); Hybrid; USD 62,000 - 96,000; Part time

Job summary

Intermountain Health seeks a Service Line Operations Manager to lead project execution across the Hospitalist and Medical-Surgical service lines. You will coordinate with market leaders to implement strategic initiatives, monitor progress, and ensure alignment with clinical and financial goals.

The role combines on-site work in Murray, UT with occasional travel, and requires strong collaboration, reporting, and change-management skills to support growth and service delivery improvements.

Qualifications

• Proven experience in a progressive healthcare leadership role leading teams at multiple sites.
• Experience developing and implementing service line strategies.
• Strong analytical and reporting skills; able to manage large programs.

Responsibilities

• Lead and direct daily oversight of service line initiatives and projects.
• Collaborate with leaders to implement multi-year strategy and financial metrics.
• Develop action plans to engage physicians, APPs, and caregivers.
• Provide standardized performance reports and dashboards.

Skills

Project management

Healthcare leadership

Data analysis

Strategic planning

Operational coordination

Process improvements

Budget management

Stakeholder engagement

Education

Bachelor's Degree in business or healthcare management

Tools

MS Office Suite

Project management tools

Job description

Job Description:The Service Line Operations Manager leads and directs daily oversight of projects/teams under the direction of the Service Line Leadership This leader deploys regional strategic initiatives into operations that require close integration across multiple functional and divisional areas within the organization. This leader is responsible for overseeing, planning, executing, and closing out service line initiatives and projects according to defined goals, objectives, scope, schedules, and budgets. This leader collaborates with process owners (such as a Clinical Program or Market Operations Director), leaders and executive sponsors to support successful realization of local and service line strategic initiatives.Work ScheduleHybrid role – Position requires on-site presence at times for in-office and meetings, with some travelCore business hours: Part-time (20 hours weekly)The ideal candidate is detail-oriented, highly collaborative, and possesses strong project management skills. This individual thrives in a dynamic environment, demonstrates innovative problem-solving abilities, and is comfortable developing solutions to support the evolving needs of a growing Hospitalist and Medical-Surgical service line.Essential FunctionsStrategic initiatives leadership: Supports development and successful execution of multi-year Service Line strategy for operational, clinical and financial metrics.Supports markets in achieving financial metrics through evaluating and achieving key operational best practices; supports market leaders in maintaining financial literacy relative to the service line industry trends; understands and adheres to all financial policies and proceduresProvider engagement: Supports market leaders to engage providers in development and adoption of best practices, clinic design, and productivity models, that support healthy practices while maintaining engagement.Project Management: Partners with market leadership to support key initiatives of project implementationPatient care delivery systems: Understands clinical policies and procedures, service line patient care delivery standards and ensures patient care is delivered in accordance with these delivery systemsSupports markets in tracking key indicators of performance by obtaining data and developing standardized reports.Supports market and practice leaders in deploying operational standards (e.g. expected productivity, shifts, panel size, etc.)Develops & executes action plans to achieve physician, APP, and caregiver engagement within Service Line.SkillsProgram ImplementationNew Program DevelopmentHealthcare LeadershipProcess ImprovementsOperations ManagementProject AdministrationOperational PlansOperations CoordinationOrganizational CommitmentLeadershipBuilding RelationshipsPeople ManagementMinimum QualificationsProven experience in a progressive healthcare related leadership role leading teams at various sitesExperience developing and implementing service line strategiesDemonstrated strong analytical and reporting skillsExperience managing large programs and projectsDemonstrated advanced skills in word processing, spreadsheet, presentation, database management and project management tools, e.g.: MS Office Suite.Experience leading change-management, including best practices and methodologiesExperience influencing and collaborating with other leaders without direct authorityPreferred QualificationsBachelor's Degree in business, healthcare management, or healthcare related discipline. Degree must be obtained through an accredited institution. Education is verified.Physical RequirementsOngoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Transformation CenterWork City:MurrayWork State:UtahScheduled Weekly Hours:20The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$44.99 - $69.44We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.